Patient Access Scheduler - Remote Full-Time Position at Baptist Health

About the Role and Organization

Home Health Focus AI supports healthcare professionals in connecting with meaningful career opportunities emphasizing patient-centered care. Baptist Health, the largest non-profit healthcare system in the region, operates 12 hospitals and numerous outpatient centers across South Florida. Recognized for excellence in multiple specialties and consistently awarded for workplace culture and healthcare quality, Baptist Health embodies a faith-driven mission focused on compassionate medical service. The organization values deep connections among team members and with patients, fostering a culture of purpose and impact.

Job Responsibilities

The Patient Access Scheduler is responsible for coordinating appointments for a range of patient services including diagnostics, surgeries, therapy sessions, physician consultations, and other treatments. Key duties include collecting and verifying patient demographic and insurance information, registering patients, and accurately logging data into the scheduling system. This role operates in a call center environment and requires meeting established individual quality performance standards while delivering professional, empathetic, and courteous service to patients, families, healthcare providers, and colleagues.

Qualifications and Skills Required

• Must possess a high school diploma, GED, certification, training, or relevant experience.
• Completion and successful passing of a Patient Access training course is required.
• Ability to thrive in a high-volume and fast-paced workplace environment.
• Basic math skills for calculation purposes.
• Attention to detail, organization, teamwork, compassion, excellent customer service, and strong interpersonal communication abilities.
• Preferred: foundational knowledge of medical and insurance terminology.
• Proficiency with computer applications such as Microsoft Office and electronic medical record (EMR) systems, along with accurate typing skills.
• Familiarity with regulatory requirements including HIPAA, AHCA, EMTALA, and Medicare guidelines, especially concerning medical necessity compliance.
• Bilingual abilities in English and Spanish or Creole are preferred.

Compensation and Benefits

The hourly wage ranges from $17.27 to $21.93 based on experience. Baptist Health commits to supporting its employees with career growth options, comprehensive health and wellness programs, tuition reimbursement, opportunities for professional advancement, and a wellness program that may reduce medical plan deductibles and out-of-pocket costs.