Passenger Services Delivery Agent

Overview

Join the world’s premier Ground Handler at Brisbane International Airport as a Passenger Service Delivery Agent. This role involves working within a dynamic team that manages passenger check-ins, service delivery, and gate operations, prioritizing safety, compliance, and exceptional customer care. You'll play a key role in supporting efficient aircraft turnarounds while providing stellar service to airline clients.

Key Responsibilities

• Provide outstanding customer service that meets all airline client standards efficiently and professionally at all times.
• Perform passenger check-in and related services aligned with the customer airline requirements.
• Assist passengers, especially during service disruptions or delays, and support those needing special assistance, including wheelchair users to and from aircraft.
• Manage baggage forwarding and delivery effectively for passengers.
• Follow all airline-specific and dnata safety regulations strictly.
• Complete necessary documentation and reports timely according to service agreements and company standards.
• Maintain professional communication with internal and external stakeholders upholding dnata’s positive image.

Employee Benefits

• Complimentary parking facilities.
• Competitive pay rates with attractive shift penalties.
• Uniform and Aviation Security Identification Card (ASIC) provided at no cost.
• Five weeks of paid annual leave.
• Guaranteed minimum of 20 working hours per week.
• Possibilities for career advancement and growth within the company.

Candidate Profile

• Between 1 to 2 years of experience in customer service oriented roles with strong communication skills.
• Full legal authorization to work in Australia, willingness to pass police clearance, medical checks, and obtain Border Force clearance.
• Ability to operate independently and efficiently in a fast-moving, team-focused environment, including resolving challenging customer interactions professionally.
• Advanced computer literacy.
• Motivated team player committed to working on a 24/7 rotational roster including mornings, evenings, and weekends.

About dnata

dnata is a global leader in air services, providing comprehensive ground handling across Australia. Their services span passenger management, ramp and baggage handling, and cargo operations at major airports nationwide, supporting some of the largest airlines worldwide by ensuring safety, efficiency, and seamless passenger and freight movement.

Additional Information

Please note that only shortlisted candidates will be contacted. If you do not hear from us within the closing date, please consider your application unsuccessful.