Parts and Customer Service Advisor - Wiri

Role Overview

Join the team at Scania New Zealand's Wiri location as a Parts and Customer Service Advisor, where your ability to interpret parts and build strong customer connections will be highly valued. Preference is given to candidates with experience in the vehicle or transport sectors.

About Scania New Zealand

With roots dating back over 130 years in Sweden, Scania is renowned worldwide as a top commercial vehicle brand. In New Zealand, we focus on providing sustainable transport solutions tailored to our environment. We foster a collaborative and dynamic workplace with a family-oriented culture, emphasizing innovation and continuous growth. We invest in coaching and offer opportunities for career advancement, creating a supportive environment for all employees.

Job Summary

This role is ideal for experienced technicians or automotive professionals seeking to transition from hands-on technical roles into a customer-centric position. As a member of the Wiri Aftersales Team, you will utilize your technical skills to assist customers and support both workshop and parts departments, ensuring a smooth service experience from initial booking to vehicle delivery.

Responsibilities

• Leverage your technical knowledge to assist customers with parts and service inquiries.
• Collaborate effectively with workshop and parts teams to coordinate vehicle servicing processes.
• Ensure a seamless customer experience throughout the service lifecycle.

Candidate Profile and Requirements

• Proven technical experience in the automotive or commercial vehicle sectors.
• A strong commitment to delivering excellent customer service.
• Familiarity with the automotive, heavy vehicle, or transport industries.
• Effective verbal and written communication skills.
• Strong skills in problem solving, organization, and time management.
• Ability to foster positive relationships with both customers and team members.

What We Offer

• Opportunity to earn monthly performance bonuses.
• Access to partially subsidized medical insurance.
• A vibrant, inclusive culture emphasizing teamwork.
• Engagement in forward-thinking projects focused on digitalization, autonomous vehicles, electrification, and sustainability.
• Career development potential within an expanding company.

Additional Information

• Applicants must have full working rights in Australia or New Zealand.
• Employment offers are subject to standard pre-employment screenings, including medical and background verification.
• Scania is dedicated to equal opportunity employment and encourages applications from diverse backgrounds and cultures.