Partnership Manager - Lifestyle

About Ten Lifestyle Group

Ten Lifestyle Group aims to become the world’s most trusted service provider, leveraging technology-driven products to create an exceptional service experience. With millions of members benefiting from Ten’s offerings across lifestyle, travel, dining, and entertainment, the company serves over fifty clients, including notable names like HSBC and Swisscard. Ten operates through multi-year platform-as-a-service contracts and technology fees, achieving profitability and holding the distinction of being the first B Corp listed on the London Stock Exchange. Future plans focus on enhancing technology, including artificial intelligence, to simplify how members organize leisure activities globally.

Role Overview

We are seeking a Partnership Manager dedicated to expanding and cultivating supplier relationships. This role focuses on securing priority and guaranteed access to world-renowned live events, restaurants, luxury brands, and experiences across categories such as Sport, Music, Theatre, and the Arts. The objective is to increase business revenue while boosting member satisfaction through exceptional service delivery and fulfilling contractual obligations related to exclusive client benefit programs. The manager will collaborate with various stakeholders to ensure proposals meet targets and effectively communicate partnership details across departments.

Key Responsibilities

• Own full responsibility for partnerships and contracts within your market, crafting strategies to secure best-in-market offers, optimal ticket allocations, favorable commission terms, and promotional materials.
• Support Lifestyle Managers in Singapore and Hong Kong (and those engaging APAC suppliers) to maintain and nurture sustainable partner relationships for continued growth.
• Evaluate partner performance to guarantee consistently high service quality that enhances member satisfaction and operational efficiency.
• Analyze redemption data, demand patterns, and live event trends to refine strategies by member group and region, fostering engagement, acquisition, loyalty, and revenue growth.
• Collaborate closely with the Global Proposition Director and marketing teams to maximize visibility and uptake of offers and events.
• Keep abreast of competitors’ activities to ensure Ten remains a market leader.
• Work alongside operational teams to adopt best practices that continuously improve internal processes.
• Coordinate with cross-business stakeholders to develop unified vendor engagement strategies, promptly communicating changes and improvements.
• Drive process efficiencies within entertainment teams by sharing regional successes and learning.
• Propose and implement innovative strategies and campaigns to positively influence member satisfaction, corporate revenue, and operational efficiencies.
• Contribute to procurement efforts and broader strategic goals at the global or regional level with support from senior leadership.
• Partner with Client Services and Regional Business Development Managers to support client-related activities and new business proposals.
• Lead and maintain key client and member relationships, ensuring ongoing satisfaction and partnership success.

Candidate Profile

• Proficient in Mandarin and/or Cantonese at a professional communication level.
• Experienced in sourcing and managing live entertainment partnerships across multiple tiers including promoters, ticketing platforms, and venues; skilled in contract negotiation and benefits management.
• Possesses broad awareness of prominent global lifestyle brands across retail and dining sectors is advantageous.
• Capable of initiating and managing new business projects aligned with live entertainment and overall proposition priorities.
• Strong leadership and people management abilities to motivate teams and secure optimal performance.
• Proven background in customer-centric industries with a commitment to delivering high-quality customer service.
• Proficient in managing complex, multinational projects involving diverse stakeholders.
• Skilled in account management with senior stakeholder interaction, building trust and delivering on commitments.
• Adept at formulating data-driven strategies using industry expertise and leadership qualities.
• Competent in Microsoft Excel and PowerPoint to independently produce professional materials.
• Experience in marketing and leveraging social media platforms to enhance promotion and engagement of partnership assets.
• Demonstrates exemplary leadership that fosters a culture of professionalism and success.
• Strong commercial acumen with a drive for innovation, networking, and creating new revenue opportunities.
• Passionate about prioritizing member-centered services and commercial growth.
• Exceptional communication skills, tailored to effectively engage diverse audiences and ensure thorough information sharing.
• Ability to influence and collaborate with senior stakeholders and cross-functional teams, especially during high-pressure periods.

Benefits and Work Culture

• A competitive salary commensurate with experience.
• Flexible work arrangements, including options for hybrid working.
• Annual leave starting at 25 days, increasing by 3 extra days after three years of service.
• Paid sabbatical of one month granted every five years without using annual leave.
• Participation in the Ten Loyalty Rewards program offering attractive perks.
• Opportunity to travel and work remotely for up to four weeks per year.
• Access to valuable travel and entertainment discounts similar to those enjoyed by clients’ members.
• Join a globally diverse, inclusive, and dynamic team that values varied experiences and perspectives.
• Prospects for career advancement within an international organization.

Commitment to Diversity and Recruitment Policy

Ten Lifestyle Group is dedicated to fostering an inclusive work environment that embraces diversity across cultures, experiences, and ideas. Hiring, promotion, and other employment decisions are made strictly based on merit, competence, performance, and business requirements. Ten collaborates exclusively with a select few recruitment agencies and is not currently accepting unsolicited agency applications.

Application Note

This opportunity is available until August 31, 2025, but may close earlier should there be a high volume of quality applicants. Early application is encouraged.