Part-time Host / Receptionist in Leeds City Centre (Mon-Fri, 11:15-14:45)

About Bruntwood

Bruntwood is committed to more than just providing top-tier office, coworking, retail, and laboratory spaces across England. The company focuses on building vibrant communities and supporting business growth by managing and developing properties with a vision of 'Creating Thriving Cities'. This role involves working at key locations in Leeds City Centre, including 14 King Street, West Gate, and 100 Wellington Street.

Job Overview

You will serve as a Host, the welcoming face of Bruntwood, operating Monday through Friday from 11:15 to 14:45, totaling 17.5 hours per week. Your primary responsibility is to be the first point of contact for clients, tenants, and visitors, fostering strong professional relationships and ensuring a positive customer experience.

Key Responsibilities

• Provide exceptional customer service and create a welcoming atmosphere within the building.
• Establish and maintain long-term professional relationships with clients and visitors.
• Be the initial contact point for all customers and visitors entering the premises.
• Support events and meetings hosted within the building.
• Facilitate new client viewings to aid in the property sales process.
• Oversee meeting rooms, coworking spaces, lounges, and communal areas, ensuring high standards of presentation and food and beverage services where relevant.
• Manage independent workload, balancing desk responsibilities with active customer engagement.
• Collect and update customer information in systems to support sales and retention initiatives.
• Collaborate effectively with colleagues, management, and other departments within Bruntwood.
• Demonstrate leadership by promoting workplace wellbeing.
• Continuously seek improvements to add value, save time, and simplify services for customers.
• Bring enthusiasm, dedication, and knowledge to inspire team members and deliver consistent, excellent service.

Candidate Profile

• Possess a proactive, can-do attitude suitable for a dynamic and rapidly evolving environment.
• Exhibit curiosity, attention to detail, and a willingness to exceed customer expectations with motivation and positivity.
• Must have administrative experience, especially managing enquiry communications daily.
• Excellent interpersonal and communication skills with a personable approach.
• Experience in hospitality, retail, or other customer service sectors is desirable.
• Maintain high energy and positivity throughout shifts.

Benefits and Perks

• Contribute to and influence the growth and direction of the company.
• Engage in a stimulating work environment with ample opportunities for professional development.
• Potential career progression within an expanding organization.
• 28 days of annual leave (pro rata), including your birthday off and flexible holiday buy/sell options.
• 24 hours of volunteer time each year to support causes that matter to you.
• Option for a sabbatical break of up to 12 months after five years of service.
• Healthcare cash plan covering various medical expenses and optional private healthcare.
• Life assurance provided to all employees.
• Matched pension scheme up to 8% contributions.
• Discounts and cashback offers at major retailers.
• Enhanced 26-week fully paid maternity/shared parental leave.
• Interest-free learning loans to encourage skill growth.

Additional Information

Bruntwood actively values diversity and inclusion and encourages applicants from diverse backgrounds to apply, aiming to reflect the communities served. Adjustments for interview accommodations are welcomed upon request. The selection process includes a single interview stage offering insight into the role and opportunity for candidate questions.

The Oglesby Charitable Trust, affiliated with Bruntwood, has donated over £25 million since 2001, supporting various charitable causes including arts, education, environment, medical research, and social inequality.