Part-Time Customer Support Specialist

About Bolt

Bolt is a rapidly expanding technology company with a presence in more than 50 countries and a customer base of over 200 million people. The company is driven by its teams and is working toward a simple goal: building cities for people rather than cars.

Bolt is committed to fostering an inclusive workplace where people are welcomed regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

About the role

This opportunity sits within Bolt’s Customer Support function for ride-hailing. It is intended for someone who wants to make a visible impact in a fast-scaling environment, helping shape processes, improve service quality, and contribute to a better customer experience every day.

Although the position is titled as part-time, the listing states that it is actually a full-time permanent employment opportunity. The monthly gross pay is GEL 1060, and there is also a quarterly bonus.

This vacancy is managed by a third party on behalf of a local partner. Bolt Group companies are not directly part of the hiring process.

What you will do

• Learn how the internal tools and systems work and understand their purpose.
• Support riders and drivers across several communication channels.
• Help turn users into loyal advocates by delivering genuine care and strong service.
• Share ideas and improvements that reduce workload and make support faster and higher in quality.
• Work on a hybrid schedule with rotating shifts: 03:00–09:00 from home and 09:00–13:00 from the office, except when the shift falls on a weekend or official public holiday.

What we are looking for

• At least 1 year of experience in a customer-facing role.
• A clear understanding of high-quality customer support and a willingness to go beyond expectations.
• A customer-first mindset and a genuine interest in helping people.
• Curiosity about why customers reach out and the ability to communicate those insights to other teams within Bolt.
• Strong spoken and written Georgian, plus English at B2 level.
• Interest in new technology and the ride-hailing space.

Additional information

Even if you do not meet every requirement, Bolt encourages motivated applicants to consider the role. The company places value on drive, intelligence, and integrity alongside direct experience.

Why this role may appeal to you

• Play a direct part in influencing the future of mobility.
• Join fast-moving autonomous teams and work with highly capable colleagues.
• Grow your career through unique professional development opportunities.
• Receive Bolt credits that can be used for scooter rides and ride-hailing services at no cost.
• Benefit from wellness-related support for physical and mental wellbeing.
• Take part in team events and get to know your colleagues better.
• Some benefits may vary depending on location.