Overseas Operations Specialist for AI Agent Product - Southeast Asia

About the Business Unit

The Cloud & Smart Industries Group (CSIG) spearheads Tencent's cloud and industry Internet initiatives. It seeks to revolutionize industries through cloud computing, artificial intelligence, and network security technologies. CSIG's focus extends across multiple sectors including retail, healthcare, education, and transportation, aiming to digitalize these industries and foster a sophisticated ecosystem interlinking users and enterprises.

Role Overview

We are in search of an Overseas Operations Specialist for Southeast Asia to lead and manage early-stage user operations, oversee localization efforts, and facilitate product feedback cycles for an AI Agent product throughout the region.

Key Responsibilities

• Develop and manage the operational strategy for the AI Agent product across Southeast Asia, which encompasses prioritizing markets, segmenting users, selecting growth channels, guiding localization efforts, and establishing operating rhythms.
• Identify and recruit initial users in target regions, executing tailored operations through various channels such as content, community engagement, and influencer partnerships, all while validating effective growth strategies unique to each locale.
• Conduct user research and analyze market insights to gain a profound understanding of how knowledge workers and business professionals in Southeast Asia utilize AI tools; create localized use cases and templates suited for regional users and ensure feedback is effectively incorporated into the product development cycle.

Candidate Profile

• Minimum of five years’ experience in user, content, community, or growth operations, ideally with demonstrated exposure to Southeast Asian markets.
• Practical expertise in managing operations involving content, communities, and influencers or key opinion leaders, coupled with an ability to independently design and implement campaigns.
• Knowledgeable about AI-driven products, productivity applications, software-as-a-service (SaaS), or cross-border e-commerce platforms, with an in-depth comprehension of user workflows.
• Strong analytical acumen and data-driven mindset to optimize operations focusing on metrics such as user activation and retention.
• Proficient English communication skills; fluency in Chinese to enable collaboration with teams based in China; additional language proficiency in Bahasa Indonesia, Thai, Vietnamese, or other Southeast Asian languages is advantageous.

Preferred Qualifications

• Experience in initiating or accelerating early user operations or growth efforts in newly entered countries or markets.

Equal Employment Opportunity Statement

We uphold a commitment to diversity and inclusiveness, recognizing that a variety of perspectives inspires innovation and enhances our service to users and the community. We strive to cultivate a workplace environment where every Tencent employee feels valued and motivated to achieve both individual excellence and shared objectives.