Outlet Manager - Fairmont Agra

Company Overview

Accor is a global leader in hospitality that embraces individuality, offering opportunities aligned with your personality and fostering continual growth. Their commitment to purposeful work encourages exploring limitless career possibilities with the Fairmont brand.

Role Summary and Responsibilities

• Supervise daily operations of assigned outlets ensuring seamless service that adheres to Fairmont's high standards.
• Lead outlet staff by managing schedules, delivering training, conducting performance assessments, and supporting professional growth.
• Ensure compliance with all health, safety, hygiene, and food safety regulations alongside company policies.
• Oversee inventory management, procurement, and cost control to maximize profitability while maintaining quality.
• Maintain superior service quality to enhance guest satisfaction through implementation and enforcement of outlet procedures.
• Promptly and professionally handle guest complaints and feedback to guarantee positive experiences.
• Prepare outlet budgets, monitor financial outcomes, and report regularly to senior leadership.
• Collaborate effectively with various hotel departments such as housekeeping, front office, and culinary teams.
• Design and execute marketing strategies and promotions to boost revenue and increase outlet visibility.
• Conduct regular staff meetings, training, and performance reviews to uphold high service standards.
• Ensure the outlet’s cleanliness, maintenance, and aesthetics align with Fairmont's brand image.
• Manage vendor partnerships, negotiate contracts, and supervise supply orders and deliveries.
• Analyze sales data to identify growth opportunities and areas for improvement.
• Maintain comprehensive records on operations, staffing, and financial transactions.
• Represent the outlet and hotel professionally, exemplifying Fairmont's hospitality values.

Qualifications and Requirements

• Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, or related discipline.
• At least 6 to 7 years of progressive experience managing outlets, food and beverage operations, or hospitality departments.
• Demonstrated success in managing profit and loss statements and meeting financial goals.
• In-depth understanding of health and safety, hygiene, and food safety standards.
• Excellent leadership capabilities to inspire and develop team members.
• Strong commitment to customer service with proven skills in complaint resolution.
• Proficiency with hospitality management software and POS systems.
• Effective communication and interpersonal skills in English; knowledge of additional languages is advantageous.
• Flexibility to work varied shifts including evenings, weekends, and holidays.
• Experience within the Indian hospitality sector or managing culturally diverse teams is preferred.
• Track record in revenue management and cost optimization initiatives.
• Familiarity with inventory control systems and vendor management.
• Experience crafting and implementing marketing and promotional activities.

Additional Information and Benefits

• Inclusive work environment encouraging individuality.
• Opportunity to work with purpose and meaningful engagement.
• Continuous learning and professional development prospects.
• Access to broad and diverse career pathways within the organization.