Order Taker (Saudi National Only)

Role overview

Grand Hyatt The Red Sea is looking for a Room Service Order Taker to deliver dependable, high-quality service to guests. In this role, you will support the food and beverage team by handling guest orders accurately and ensuring a smooth, customer-friendly experience.

What you'll do

• Respond to guest requests and take room service orders in a courteous and efficient manner.
• Record, confirm, and process orders with accuracy.
• Use your knowledge of menu items and ingredients to guide guest choices when needed.
• Coordinate effectively with the food and beverage team to ensure timely service.
• Handle basic cash-related tasks and use POS tools as required.
• Maintain a service style that is attentive, consistent, and focused on guest satisfaction.
• Work cooperatively with team members in a busy hotel environment.

What we're looking for

• Prior exposure to food and beverage service or customer-facing roles is preferred.
• Clear verbal communication and active listening skills are important.
• You should be able to take and process orders with a high degree of accuracy.
• Basic familiarity with menu items, ingredients, and customer service standards is expected.
• Strong attention to detail and a careful approach to handling information are essential.
• Comfort working in a fast-moving environment is required.
• A guest-first mindset, team orientation, and willingness to adapt to shift schedules are important.
• Basic understanding of cash handling and POS systems is an advantage.

Eligibility

This role is intended for Saudi nationals only.