Order Coordinator

About the Role

Join Caterpillar Inc., a global leader dedicated to innovation, community building, and sustainable progress. As an Order Coordinator, you will play a pivotal role in managing customer orders from receipt through delivery, coordinating across various departments to ensure smooth and timely fulfillment.

Primary Responsibilities

• Manage the full lifecycle of customer orders, ensuring accurate entry, upkeep, and tracking.
• Generate and communicate picking lists to warehouse teams, coordinating to resolve any issues like shortages or inaccuracies.
• Act as the key liaison among customers, sales, operations, logistics, inventory, and internal teams providing updates on order status and delivery commitments.
• Verify completeness and correctness of customer purchase orders, ensuring they align with pricing and delivery agreements.
• Process new, amended, or cancelled orders and schedule adjustments, following company protocols.
• Monitor progress to identify potential risks affecting delivery times and escalate matters proactively.
• Maintain regular communication with customers and internal teams regarding order updates including back-orders or possible delays.
• Support cross-functional coordination among inventory, logistics, and intercompany groups to facilitate timely order fulfillment.
• Keep accurate records of open orders to provide visibility into current demand and order statuses.
• Assist with shipment coordination and tracking, delivering timely shipment status and expected delivery information to customers.
• Investigate and resolve issues related to order discrepancies or documentation concerns, enhancing customer satisfaction.
• Contribute to ongoing improvements by identifying ways to streamline order management processes.
• Create and maintain reports on order intake, backlog, delivery performance, and customer service metrics.
• Review shipping and logistics terms during tender and RFQ stages.

Required Qualifications and Experience

• Diploma or Bachelor's degree in Business Administration, Engineering, Supply Chain, or a related field.
• Minimum of three years’ experience in order management, project coordination, customer service, or production support, preferably within manufacturing or oil and gas sectors.
• Familiarity with Infor SyteLine ERP for order processing and tracking.
• Strong knowledge of production workflows, documentation standards, and cross-functional collaboration.
• Understanding of order management and logistics processes, including applicable local regulations.
• Experience with warehouse operations is advantageous.

Key Competencies

• Meticulous attention to detail and commitment to accuracy in all tasks.
• Analytical problem-solving skills to diagnose issues and develop effective solutions.
• Knowledge of distribution center management and the movement of goods from supplier to customer.
• Proficiency in forecasting demand and production requirements.
• Inventory management expertise covering raw materials, work-in-process, and finished goods.
• Understanding of manufacturing requirements planning (MRP) systems and processes.
• Supplier relationship management experience within manufacturing contexts.

Additional Information

• The position requires onsite work five days per week.
• Travel expected up to 10% of the time.
• ISE/Payroll transfer option is not available for this role.

Equal Opportunity Statement

Caterpillar is committed to providing equal employment opportunities and encourages qualified candidates of all ages to apply.