Operations Officer

Role Overview

As an Operations Officer at LONGPORT Whale based in Singapore, you will be instrumental in managing support post-implementation for brokers and Wealth Management teams, alongside overseeing daily operations to maintain smooth and reliable trading system performance.

Key Responsibilities

• Manage post-launch support for brokers and Wealth Management, ensuring daily operational stability of trading platforms.
• Guide brokers through operational procedures including trading workflows, settlement processes, and system functions.
• Independently detect and categorize issues, identifying affected modules and collaborating with Product, IT, and Project Management to resolve them promptly.
• Continuously monitor system workflows to identify irregularities and lead internal coordination for rapid problem resolution.
• Handle troubleshooting related to trading systems and business operations for Hong Kong and U.S. equities, account opening, funding, corporate actions, IPOs, and application usage.
• Support incident management efforts by tracking root causes, preparing documentation, and liaising with involved stakeholders.
• Work alongside cross-departmental teams to improve operational efficiencies and refine processes.
• Leverage intelligent customer service platforms and internal tools to boost response times and service quality.
• Assist in meeting audit, risk control, and compliance mandates as required.
• Perform additional duties as assigned to support organizational goals.

Candidate Requirements

• A bachelor's degree or higher in Finance, Business, Information Systems, or a related field.
• At least 3 years of relevant experience in brokerage, wealth management, or trading system operations.
• Background or a strong understanding of Wealth Management business is highly preferred.
• Excellent communication and collaboration skills for effective cross-functional interaction.
• Analytical mindset with strong problem-solving capabilities and thorough attention to detail.
• Proficiency in English; knowledge of Chinese is preferred to coordinate with Greater China stakeholders.