Operations Intern - Merchant Success (Singapore)

About qlub

qlub streamlines the payment experience in restaurants by eliminating delays at the end of meals. Guests pay instantly through QR codes without needing any app download or wait times. Offering solutions like Pay-at-Table, Digital Menus, Order-and-Pay, Payment Links, and SoftPOS terminals, qlub enables restaurants to enhance hospitality, accelerate table turnover, smoothen operations, and increase profits. Backed by Mastercard, Mubadala, e& and Shorooq with $72M raised, qlub operates internationally and is rapidly expanding its team.

Role Overview

As a Merchant Success & Operations Intern at qlub Singapore, you will play a key role in scaling operations and supporting growth from day one. This position involves collaborating with restaurant operators and partners to transform payment friction into business growth. Ideal candidates are proactive owners who can thrive in a fast-paced, build-from-scratch setting.

Key Responsibilities

• Assist in onboarding new F&B merchants onto the qlub platform.
• Organize and coordinate merchant training to maximize platform utilization.
• Maintain strong merchant relationships by addressing queries and optimizing platform usage.
• Collaborate with operations and product teams to share feedback and support service enhancements.
• Monitor platform integrations and compile merchant usage reports.
• Conduct industry research and support miscellaneous tasks such as report preparation and trend analysis.
• Provide administrative support to the Merchant Success & Operations team as required.

Candidate Profile

• Prior experience in a fast-paced, high-growth work environment.
• Ability to make decisive choices quickly, even with incomplete information.
• Strong sense of ownership, thinking and acting as an operator rather than a coordinator.
• Enthusiastic about solving challenging problems in payments, hospitality, and customer experience.

Qualifications

• Currently enrolled in a degree or diploma program in Business, Operations, Hospitality, or a related discipline.
• Keen interest in technology, startups, and the food & beverage sector.
• Excellent problem-solving and analytical thinking abilities.
• Strong communication skills suitable for internal teams and external partners.
• Proactive learner with a hands-on approach and readiness to embrace new challenges.
• Organized, detail-oriented, and capable of managing multiple tasks in a dynamic environment.

Preferred Experience

• Background in payments, fintech, hospitality technology, or rapidly growing marketplaces is advantageous.

What qlub Offers

• Chance to own and influence products impacting millions of diners and thousands of restaurants globally.
• Opportunity to tackle complex challenges in payments and customer experience in hospitality.
• Fast-paced workplace where innovative ideas are rapidly implemented.
• Close interaction with seasoned operators, industry veterans, and business builders.
• Potential to make a recognizable impact on a leading restaurant technology enterprise.