Operations / Implementation Specialist

Role overview

This position sits within CPF Board, where the work supports more than 4 million members in planning for retirement, healthcare, housing, and other life needs. The environment values analytical thinking, sound judgement, teamwork, continuous learning, and a strong sense of public purpose.

As an Operations / Implementation Specialist, you will help improve operational performance by reviewing processes, driving automation, supporting technology adoption, coordinating across teams, and contributing to product-related implementation work. The role also involves people leadership and supporting the delivery of strategic initiatives.

Key responsibilities

• Study existing workflows to spot delays, inefficiencies, and areas where operations can be improved.
• Partner with different teams to redesign processes that raise productivity and lower operating costs.
• Track the results of process changes and refine them when needed.
• Look for opportunities to introduce automation and integrate technology into operational work.
• Work with IT and technical teams to build solutions that improve speed and accuracy.
• Promote the use of new tools and systems that support better operations and decision-making.
• Supervise and guide a team of operations staff, including mentoring, direction, and performance feedback.
• Create a team environment that encourages cooperation, innovation, and ongoing learning.
• Assign work effectively so that team output and project delivery stay on track.
• Work with product teams to understand features, functions, and user needs.
• Bring the operations point of view into product design and development so implementation runs smoothly.
• Help with product planning, release timing, and prioritising features based on operational needs.

Who the employer is looking for

The team is open to candidates with different backgrounds and does not require mastery of every area listed. Relevant experience or familiarity with some of the following will help you succeed in the role.

• Shown leadership through studies, co-curricular activities, internships, or work experience.
• Willingness to learn quickly, adapt to change, and do well in a fast-moving setting.
• Ability to come up with practical ideas, think creatively, and help drive improvement.
• Comfort working in a collaborative environment and building trust with colleagues.

Additional information

The seniority level and final corporate title will depend on the candidate’s work background.

Fresh graduates from any discipline are welcome to apply, and applicants with no prior work experience may also be considered. Candidates should include an official or unofficial academic transcript, along with any other documents or certificates that may support the application.

This is a 2-year full-time contract position directly under CPF Board payroll, with the possibility of being made permanent later.

What you can expect

• A mix of formal and informal learning opportunities to keep skills current in a changing technology landscape.
• Promotion opportunities based on capability and actual performance on the job.
• A friendly, energetic workplace where teamwork and creativity are encouraged.
• A hybrid arrangement that allows remote work, subject to service requirements.
• A flexible dress code so you can dress appropriately for the day’s work.
• A benefits package that includes annual leave, pro-family leave, medical and dental coverage, and access to recreational activities.