Operations Executive | New Bahru

About the Role

New Bahru is one of the destinations under The Lo & Behold Group, a hospitality company that focuses on building enduring places and memorable guest experiences. The organisation places strong emphasis on developing people, shaping hospitality careers, and creating clear growth pathways through training, coaching, incentives, and recognition.

The group has been acknowledged as a Human Capital Partner by the Ministry of Manpower, named a Great Place To Work from 2022 to 2025, and recognised among Aon’s Best Employers.

What You’ll Do

• Coordinate technicians and external vendors to keep the development running smoothly.
• Carry out and oversee regular site inspections across cleaning, security, waste removal, washroom services, building upkeep, sanitary and plumbing systems, mechanical and electrical systems, landscaping, and pest management.
• Ensure preventive maintenance is completed by service providers according to agreed schedules and contract terms.
• Support smooth day-to-day operations of the compound and respond quickly to emergencies so disruption to tenants and owners is kept to a minimum.
• Handle procurement tasks, cyclical replacement work, and improvement initiatives within the development.
• Maintain detailed records, track work progress carefully, and make sure maintenance, compliance, and operational activities are brought to completion.
• Stay alert to possible issues, follow up thoroughly, and close operational gaps before they become problems.
• Support the Operations Manager with additional assignments and projects as needed.

What We’re Looking For

• Comfortable working on weekends when required.
• Able to attend to on-site emergencies outside normal working hours when necessary.
• Strong ownership mindset with the ability to see tasks through from start to finish.
• Disciplined in following procedures and maintaining accurate documentation.
• Good at coordinating and communicating with vendors, contractors, tenants, and other stakeholders.
• Capable of prioritising several tasks in a busy operational setting.
• Highly observant, with an eye for details others may overlook.
• Structured, process-oriented, and consistent in execution.
• Dependable in resolving outstanding issues and keeping commitments.
• Calm and effective when responding to emergencies.
• Proactive in spotting issues and driving solutions.

Culture & Benefits

• Medical and insurance coverage.
• Employee dining discounts across the company’s venues.
• Recognition for individual milestones and celebrations.
• One-month sabbatical for employees with long service.

Additional Information

Ideal team members are expected to go out of their way to brighten someone else’s day, balance warmth with high standards, take ownership of outcomes, and remain curious and open to learning.

Applicants may be contacted for an interview if their application moves forward.

For more information about the organisation’s culture, a playbook is available online.