Operations Executive

About the Role

This full-time position is based in Ludhiana, Punjab, and requires 1 to 3 years of work experience. The Operations Executive will focus on maintaining and strengthening relationships with current clients to ensure their continued satisfaction and to stimulate repeat business.

Key Responsibilities

• Manage relationships with existing clientele to guarantee their success and encourage ongoing engagements.
• Handle client inquiries and resolve issues by liaising with various internal teams for seamless service delivery.
• Conduct extensive training sessions for B2B clients to facilitate the effective use and integration of company products and services.
• Comprehend and address clients’ needs promptly, resolving operational challenges and answering queries efficiently.

Qualifications and Skills

• Excellent verbal and written communication aptitude.
• Proactive self-starter attitude combined with strong teamwork capabilities; motivated to assume responsibility and achieve positive outcomes.
• Ability to collaborate smoothly with multiple departments within the organization.
• Confidence in leading training workshops and engaging with client representatives.

Additional Information

Preference will be given to candidates who have prior experience as IELTS or PTE trainers or counselors, or those with extensive familiarity with the IELTS/PTE domain. Candidates who have taken IELTS or PTE exams themselves are also encouraged to apply.