Operations Executive, Amazon Now, UFG

About the role

This role sits within Amazon Ultra Fast Grocery (UFG), a newly established group focused on building and launching new business models across AMET. The team is working to redefine rapid delivery and operate a new customer service, including third-party store operations. The position is suited to someone who has a strong track record of delivering results and is ready to help shape a high-impact, fast-moving operation.

The role is based in Dammam, Eastern, Saudi Arabia, and involves leading day-to-day UTR operations for one large location or multiple smaller sites, while also overseeing store operations. You will help ensure that Amazon policies, including attendance management, are applied consistently and fairly. The work also includes coaching, motivating, monitoring, and giving feedback to associates on productivity, quality, and safety, both in-store and on-road, to help the team meet or exceed Amazon standards.

Key responsibilities

• Oversee end-to-end UTR operations each day for either a major site or a cluster of smaller sites, while supervising store activities.
• Ensure customer-facing metrics are achieved without compromising operational targets, quality standards, safety, or team morale.
• Manage team performance, including coaching, feedback, and the preparation and execution of training and development plans for pickers.
• Work with merchant stakeholders to improve operating processes and sustain long-term performance gains.
• Carry out daily 4M, 5S, and Safety GEMBA audits for the stores.
• Act as the stand-in for the Area Manager when required.

Required qualifications and experience

• Bachelor’s degree is required.
• Relevant background in a customer-facing role, warehousing, logistics, or manufacturing.
• Strong written and spoken communication skills.
• Proficiency in Microsoft Excel.
• Willingness and ability to travel between different stores across KSA.
• At least 1 to 3 years of experience leading people and managing a process is preferred.

Preferred capabilities

• Self-driven approach with the ability to energize and guide team members.
• Strong execution mindset with a proactive, results-oriented style.
• Resourcefulness in solving problems and delivering outcomes with limited resources.
• Comfort working under pressure and in uncertain situations.
• Solid people-management, analytical, and problem-solving abilities.
• Working knowledge of Lean, Six Sigma, and Kaizen methods is an advantage.
• Exposure to SQL is also considered an advantage.

Additional information

The organization values inclusion and supports workplace accommodations during the hiring process and onboarding when needed. This opportunity is with Afaq - Warehouse Branch - J02. Job ID: A3079888.