Job description

Role Overview

The Operations Director position is a full-time, remote role focused on managing daily retail operations for MAINE'OPTIQUE. Responsibilities include overseeing operational workflows, tracking performance metrics, and ensuring that store activities meet company standards and objectives. The role also encompasses team supervision and coaching, coordinating with sales and customer service teams, as well as managing inventory, budgeting, and resource allocation efficiently.

Key Duties

The Operations Director will develop and apply operational strategies, analyze operational data for continual improvement, and collaborate closely with company leadership to promote sustainable growth and maintain a superior customer experience.

Qualifications and Skills

Strong expertise in operations management, focusing on process improvement and performance tracking.
Analytical aptitude to translate data insights into actionable decisions.
Proven experience leading, mentoring, and nurturing diverse teams.
Skills in budgeting and financial management to control costs and enhance profitability.
A customer-centric mindset aimed at consistently delivering excellent retail service.
Prior experience managing retail stores or multiple locations is advantageous.
Excellent communication and collaboration abilities suitable for remote teamwork.
Familiarity with digital platforms and tools for operations, reporting, and virtual work coordination.
A bachelor’s degree in Business, Operations Management, or a comparable discipline, or equivalent hands-on experience.