Operations Assistant and Youth Coach

About the Role

The KidStrong Operations Assistant and Youth Coach at the Parker center serves as the second-in-command, closely collaborating with the General Manager to cultivate a learning environment for coaches and families while achieving critical business objectives such as sales growth and member retention. This role combines leadership, operational management, coaching, and sales activities to deliver a high-quality experience for children and their families.

Responsibilities

• Gain a deep understanding of center financials and key performance indicators to make sound business decisions.
• Build strong relationships with families, aligning with KidStrong's core values to provide outstanding customer service.
• Manage center operations including facility maintenance, training adherence, and ensuring brand consistency.
• Execute daily, weekly, and monthly cleaning and upkeep tasks within the center.
• Work a schedule generally consisting of four weekdays and one weekend shift, with hours adjusted to center needs.
• Coordinate coach scheduling changes through designated communication platforms.
• Drive event sales such as camps and parties to boost center revenue.
• Maintain rigorous lead management by conducting call campaigns to nurture new and existing prospects in the CRM system.
• Complete sales and bookings stemming from online registrations.
• Represent KidStrong at community events to enhance brand visibility and foster lead generation.
• Promote a coaching culture by providing feedback and support, assessing staff using the KidStrong Coach DNA profile.
• Support coach professional development through the LearnUpon platform.
• Maintain professional communication via Slack and email, including monitoring messages when off-site.
• Deliver coaching sessions for children approximately from walking age to 11 years old, focusing on brain, physical, and character development.
• Comprehend and clearly explain the rationale behind the KidStrong curriculum.
• Implement programming with accuracy, recording attendance and awards using the KS Coaches App.
• Physically engage with children during coaching, ensuring safe techniques and safety standards.
• Provide 5 to 10 hours of coaching weekly, handling equipment and the demands of a physically active environment.

Qualifications and Skills

• Experience or background in athletics or coaching kids aged 15 months to 11 years; genuine passion for working with children is essential.
• Successful completion of Coach Certification through the headquarters training and certification process.
• Completion of required LearnUpon training modules.
• Preferred but not mandatory experience as a pediatric occupational or physical therapist.
• Managerial experience is advantageous but not required.
• Proficiency in Google and Microsoft software platforms.
• Familiarity with management and CRM systems such as Glofox, HubSpot, Google Suite, and Podium is beneficial.
• Intermediate knowledge of human physiology, exercise methods, and body mechanics.
• Must have CPR certification.

Leadership and Competencies

• Serve as acting manager during General Manager absences, providing leadership and mentoring.
• Demonstrate high standards and embody the KidStrong culture through initiative and example.
• Focus on goal achievement while maintaining a passionate, engaging, and respectful approach.
• Possess excellent oral and written communication skills and ability to adapt messages accordingly.
• Exhibit team spirit, openness to feedback, coachability, adaptability, and strong organizational and planning capabilities.

Additional Information

• Salary is $22.00 per hour.
• The franchise operates independently; all hiring decisions and inquiries should be directed to the local Parker center.
• Benefits include free uniforms, opportunities for advancement, training and development programs, and a flexible work schedule.
• The position requires physical activity including moving equipment up to 25 pounds and continuous interaction with children during coaching sessions.
• This role involves community engagement and sales activities to enhance center profitability and brand presence.