Operations Administrator - Norwegian Speaker

About the Role

Based in Auckland, New Zealand, this full-time, hands-on operations position supports Scandinavian hospitals by facilitating timely diagnoses through managing daily workflows, radiologists, and patient care within a structured and time-sensitive medical setting. The role requires excellent organisational skills, attention to detail, composure under pressure, and professionalism in communications.

About TMC

Telemedicine Clinic (TMC), part of the Unilabs Group, ranks among Europe's top teleradiology services. We assist over 130 hospitals across the UK, Sweden, Denmark, and Norway by ensuring radiology processes are seamless, efficient, and safe. Our Operations team maintains coordination between hospitals and radiologists to ensure continuous case flow and support superior patient care. Many team members are Scandinavians living abroad, thriving in a diverse, accountable work environment.

Responsibilities

• Engage directly with hospital staff via telephone and internal communication systems concerning incoming radiology cases.
• Facilitate interactions between hospital personnel and TMC radiologists.
• Verify that all cases include complete clinical documentation and correct imaging required for reporting.
• Track progression of cases to comply with established turnaround times and service standards.
• Handle case-related administrative duties including data input, case prep, and report distribution.
• Assist in workflow monitoring, audits, and other operational administrative activities.

Candidate Profile

• Fluent proficiency in Norwegian, both spoken and written.
• Strong command of English communication.
• Exceptional attention to detail coupled with firm administrative capabilities.
• Ability to maintain professionalism and composure in a fast-paced setting.
• Collaborative team player effective in working with colleagues, radiologists, and hospital staff.
• Comfortable using digital platforms such as Microsoft Teams and internal software systems.
• Solution-focused with excellent judgement and practical approach to problem-solving.

Desirable Attributes

• Prior experience in healthcare, medical administration, operational roles, logistics, or coordination within time-critical service industries.
• Comfortable engaging with medical professionals and clinical stakeholders.

Benefits and Work Conditions

• An impactful role contributing to hospital operations, radiology services, and patient outcomes.
• Comprehensive onboarding and ongoing training.
• Supportive team culture in an international work atmosphere.
• Location-based role in Auckland office.

Additional Information

Location: Auckland, New Zealand

Work Pattern: Day shifts, rotating shift schedule, with work every second weekend

Salary: Ranges from NZD 64,000 to 68,000 annually based on experience, plus possible shift or weekend allowances

Team: Operate within an international Operations team closely linked with hospitals and radiologists

Work Permit: Applicants must hold a valid New Zealand working permit