Operation Loss Prevention & Payments Control Senior Specialist

Role overview

This position is responsible for overseeing operational and polyclinic payment activities, administering the duty and attendance platform for stores and clinics, and supervising polyclinic inventory control, purchasing, and stock accuracy.

Polyclinic inventory management

• Lead inventory-related initiatives for polyclinics so items remain available when needed.
• Ensure storekeepers in polyclinics follow the approved process and service-level targets consistently.
• Own the timely fulfilment of all polyclinic item requests to support guest satisfaction.
• Handle purchasing of non-medicine items by registering suppliers through corporate purchasing, obtaining quotations, creating purchase requests, coordinating with vendors until goods are received, and working with finance until payment is completed.
• Coordinate with commercial and supply chain teams on medicine item requests so clinics stay stocked.
• Oversee weekly replenishment of consumable items for all clinics.
• Work to improve stock-on-hand accuracy across clinics.
• Partner with the stock team during the annual financial stock count.
• Monitor shortages and keep all stakeholders informed to maintain continuous availability.

Omnichannel payment control

• Ensure salaries are processed correctly and paid on time.
• Provide payroll with validated periodic data covering duties, absences, and overtime for employees in operations, polyclinics, and Sakhaa.
• Address discrepancy claims raised by operational leaders.
• Manage the systems used for overtime and commission payments to keep payments accurate and timely.
• Oversee operation allowances such as hardship, on-call, omrah, and similar payments, making sure employees meet approved eligibility criteria and receive payments on time.
• Carry out monthly reconciliation of overtime payments against budget and support budget control.

Outsource company relations and payment

• Manage validation, registration, and payment processes for outsourced labour and security companies in operations and polyclinics.
• Coordinate with the corporate purchasing team on complaints, requests to add new outsourcing vendors, or amendments to existing labour contracts.
• Review outsourcing contracts for security and labour providers to ensure the budget is used effectively.
• Perform monthly payment-versus-budget reconciliation to confirm budget compliance.
• Prepare purchase requests for Sakhaa and outsourced-company payments, follow through the process, and ensure purchase orders are issued.

Operational incentive preparation and submission

• Validate commission data and send payroll the final approved incentive data for eligible operational employees so payments are made on time.
• Share incentive information with operational leaders and respond to any accuracy concerns they raise.
• Distribute incentive data to each user.
• Prepare and submit incentive payments for resigned employees.

Budget and payment control

• Prepare purchase requests for central operational projects and monitor them through to purchase order issuance.
• Coordinate with IT and finance on budget transfers, new account creation, and related financial adjustments.
• Review monthly budget-adherence reports and prepare summaries for the relevant stakeholders.

Loss prevention

• Review recurring utility cost reports by store and provide recommendations.
• Follow up with regions to collect required documentation in theft cases.
• Oversee store petty cash and float cash activities.
• Manage store opening and closing activities, while tracking attendance targets to support guest satisfaction.

Duty and attendance system administration

• Administer the duty system with full authority and responsibility over other admins and super users.
• Validate data extracted from the duty system by working with regional operational leaders.
• Maintain data integrity through cleansing and system maintenance, ensuring active employees are included, resigned employees are archived on time, employees are assigned to the correct locations, closed stores no longer have assigned employees, and new stores are configured with the right users.
• Respond daily to tickets related to the attendance platform, including technical issues such as calculation errors, prayer-time errors, and integration problems, as well as operational requests such as restoring archived employees, assigning multiple stores, deleting past vacations, creating users, and updating employee data.
• Conduct induction and on-the-job training for users and managers.
• Prepare the platform for additional user groups and complete the required configurations for their locations or business units.
• Monitor system performance, confirm that the platform continues to deliver a strong user experience and meets regulatory updates, and escalate enhancement needs to the innovation team.

Work environment

• Indoor work: 70%
• Outdoor work: 30%
• Working pattern: 5 working days per week
• Days off: 2 days off
• Working hours: 8:00 AM to 5:00 PM with a 1-hour break

Job requirements

The role requires a bachelor’s degree and 2 to 3 years of relevant experience. Strong working knowledge of Microsoft Office, especially Excel, is important. The successful candidate must be able to work in both English and Arabic.

Additional information

Employee responsibilities are not limited to the tasks listed above and may include any other duties assigned by the company.