Job description

Job Overview

Tee Commerce is seeking a meticulous and proactive Online Shop Success Coordinator to serve as a primary contact for customer service. This position involves assisting customers with order inquiries and managing the return and exchange processes to deliver a highly positive post-purchase experience aligned with each club's brand standards.

Key Duties

Provide direct support to customers by answering questions promptly and courteously to enhance shopping satisfaction.
Oversee the returns and exchanges, coordinating with relevant departments to resolve issues efficiently and uphold customer happiness.
Lead the creation and ongoing enhancement of online stores for new and current clients, ensuring optimal performance and client satisfaction.
Coordinate new client onboarding by gathering essential shop data such as logos, product choices, and customization preferences.
Offer ongoing client support for shop-related questions, updates, and troubleshooting, maintaining high responsiveness and professionalism.
Collaborate with Sales, Customer Success, and Operations teams to streamline order fulfillment and customer experience.
Contribute to company-wide projects as required, supporting overall expansion and success.

Qualifications and Skills

Strong team player, willing to extend beyond formal duties to support the organization.
Self-driven and resourceful with problem-solving aptitude, thriving in a dynamic startup setting.
Detail-oriented with the ability to juggle multiple client requests efficiently and keep clients informed.
Excellent customer service and relationship management skills including professionalism and solution-based communication.
Proficient in managing priorities and multiple onboarding tasks with effective time management.
Clear and effective verbal and written communication skills to foster collaboration internally and externally.
Technical familiarity with web platforms like Airtable, Zendesk, Canva, Shopify is advantageous; eagerness to learn is crucial.
Comfortable using spreadsheets or databases for tracking client statuses and store updates.
Interest or knowledge in golf and its industry is beneficial but not mandatory.

Compensation and Benefits

Annual salary ranging between $55,000 and $60,000.
3% match on 401(k) retirement contributions.
Paid time off for work-life balance.
Location requires in-person attendance in Greater Boston.