- Experience
- 1+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- Work from home
- Eligibility
- Remote applicants with at least 1 year of sales and customer support experience, especially in e-commerce, and who can work in a full-time work-from-home environment.
- Resume
- Required to apply
Job description
Role overview
TalentPop App is hiring a remote Brand Concierge focused on e-commerce sales and order support. In this position, you will help shoppers move smoothly through the buying journey, recover lost sales, and provide a polished, personal experience that strengthens trust and long-term loyalty.
This opportunity is a strong fit for someone who enjoys sales-driven customer interactions, works well in e-commerce settings, and can turn everyday conversations into revenue and repeat business.
Application instructions
This role has a fast-track application process. To have your application considered by the recruitment team, you must select the role name “Brand Concierge” in the application and enter the code ESOS exactly as requested. Applications that do not include both items will not be reviewed.
Responsibilities
Your core focus will be customer engagement, conversion support, and maintaining a premium brand experience across multiple channels.
- Handle customer conversations through chat, email, phone, and SMS for order help, product questions, and after-purchase support, while keeping conversion and customer satisfaction in mind.
- Look for chances to increase order value through upselling, cross-selling, and bundling products.
- Support recovery efforts for subscriptions, winbacks, abandoned carts, and similar sales follow-ups that help improve retention.
- Assist with tracking orders, processing returns and exchanges, and handling cancellation requests when there is a chance to save the sale.
- Communicate in a way that reflects the brand’s voice and delivers a high-touch concierge-style experience.
- Keep customer information accurate and share useful patterns or insights that can improve sales performance and the customer journey.
- Work with internal teams to apply feedback and improve conversion-focused workflows and processes.
Requirements
- At least 1 year of remote or online experience in sales and customer support.
- Previous e-commerce experience is required, especially in upselling, cross-selling, abandoned cart recovery, subscription support, winback efforts, post-purchase service, or product bundling.
- Strong persuasive communication skills with the ability to build relationships, influence decisions, and close opportunities.
- At least 1 year of customer service experience over phone, email, or chat.
- Experience with Shopify, CRM platforms, or customer engagement tools is an added advantage.
- A self-driven, target-focused mindset and the ability to perform well in a fast-paced remote environment.
- You must have a personal PC or laptop with an i5 processor or better.
- You need a reliable internet connection with minimum upload and download speeds of 25 Mbps each.
- A quiet and professional space for handling calls is required.
Perks and benefits
- Commission earnings and annual performance-based salary increases.
- Paid time off.
- HMO coverage or a monthly health stipend.
- Bonus rewards for strong performance and recognition.
- Permanent work-from-home arrangement.
- Supportive team environment with opportunities to grow.
Additional information
This is a full-time remote position. The posting does not specify a fixed salary, stipend, duration, or start date. No number of openings was mentioned.
Who can apply
Applicants with relevant remote sales and customer support experience in e-commerce, especially those comfortable handling order-related conversations and retention-focused customer interactions, are suitable for this role.