Office Manager

Role overview

SERVPRO is looking to add an Office Manager who can lead the office team, keep administrative and accounting work running smoothly, and help maintain a high standard of customer service. This position plays a central part in building an effective office environment, supporting leadership, and making sure internal processes stay on track.

What you'll do

• Lead the office team, including Job File Coordinators, Administrative Assistants, Receptionist/Dispatchers, and Accounting/HR Administrators.
• Support a professional, positive office culture.
• Arrange and deliver onboarding and training for office staff.
• Organize and run monthly team meetings.
• Track National Accounts requirements and other franchise compliance matters.
• Handle lead-source management and follow-up.
• Monitor federal and state compliance, including training completion tied to risk management.
• Serve as the in-house expert for office technology and processes.
• Prepare applications for Preferred Vendor programs.
• Create systems that help the office hit franchise KPIs and targets.
• Build, maintain, and manage the annual plan for the office division.
• Support the Senior Leadership Team when needed.
• Take on additional duties as assigned.

Requirements

The role calls for at least 5 years of experience in office management, accounting, or customer service management. You should have proven leadership ability and a track record of building effective teams. Strong written and spoken communication is important, along with a consistently professional and courteous tone. The position suits someone who is self-driven, target-focused, comfortable multitasking, and able to thrive in a fast-moving, team-based office. Good organization, planning, and attention to detail are essential. You should also be willing to learn new and proprietary software.

Education and experience

• High school diploma or GED required; a college degree is preferred.
• Microsoft Office or similar software proficiency is required.
• IICRC certification is preferred.
• Xactimate certification is preferred.
• Construction management experience is preferred.
• Customer service industry experience is an advantage.
• Bilingual ability is an added plus.
• Must be able to pass a background check, where permitted by law.
• Clean driving record is required, where permitted by law.
• Monthly travel to satellite locations is part of the job.

Physical and workplace expectations

This is an active office-based role in a busy environment. Some filing and document handling are required, which may involve lifting files, opening cabinets, and bending or standing as needed.

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training and development
• Vision insurance
• 401(k)
• 401(k) matching
• Company car
• Company parties
• Competitive salary
• Dental insurance
• Competitive compensation
• Superior benefits
• Paid training
• Career progression
• Personal and professional development
• And more

Additional information

Each SERVPRO franchise is independently owned and operated. Employment is through the local franchise entity, not the franchisor. Franchise sample forms should be reviewed by legal counsel to ensure compliance with applicable federal, state, and local laws. The role is presented as part of SERVPRO’s mission to help customers recover from difficult situations with reliable service.

Compensation

The salary for this role is $50,000 to $55,000 per year.