Office Clerk I

Position Summary

This role provides broad clerical and administrative assistance within the Division of Claims Services Mailroom at 201 W. Preston Street in Baltimore. The Office Clerk I supports the Claims Control Section, which receives more than 11 million Maryland Medicaid professional fee-for-service claims. Work includes handling claims and mail through data entry, sorting, batching, logging, scanning, microfilming, and retrieval activities.

The position is responsible for the daily front-end workflow for claims processing and mail operations, including batch control, storage, output distribution, and handling deliveries and pickups from FedEx, UPS, and USPS. The role requires careful review of information, the ability to interpret policies and procedures, and the judgment to resolve issues in line with applicable agency rules, regulations, and laws.

In addition to claims processing, the clerk assists with storage-area tasks and mailroom duties such as opening mail, sorting documents, filing medical claims invoices and other agency records, and supporting standard operating procedures for the OSOP mailroom in compliance with federal and state requirements.

Key Duties

• Enter claims and related information accurately into agency systems.
• Sort, open, batch, log, file, scan, and microfilm claims and mail materials.
• Support batch storage, batch control, and distribution of output.
• Assist with mailroom operations, including receiving and processing incoming and outgoing deliveries.
• Review documentation to confirm billing methods and processing requirements align with Maryland Medicaid policies and procedures.
• Follow established mailroom and claims-processing procedures and carry out other assigned clerical tasks.

Minimum Qualifications

Applicants must have completed at least eighth grade and possess six months of clerical experience in an office setting.

Substitution and Equivalency Notes

• Additional clerical experience may replace the education requirement on a year-for-year basis.
• A high school diploma or high school equivalency may be used in place of the required experience.
• Six months of clerical training, including three relevant courses such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette, may substitute for the experience requirement.
• Military service experience in Administration classifications or administrative, clerical, or office services specialties within the clerical support field may be substituted on a year-for-year basis for the experience requirement.

Preferred Background

• Experience handling data entry and recordkeeping tasks.
• Strong attention to detail in clerical work.
• Ability to manage and prioritize large volumes of mail.

Selection Process

Qualified applicants will move forward for additional review based on how well their education, training, and experience match the position requirements. Candidates should submit complete and accurate application details, including education, work history, dates, and hours worked. Degrees and majors should be clearly identified where relevant.

Applicants educated outside the United States may need to provide a foreign credential equivalency evaluation before starting work, and this may be requested before interview selection. Only complete applications received by the closing date will be considered. Resumes cannot replace a completed application. The resulting certified eligible list may remain active for at least one year and may be used for similar openings in this or other state agencies.

Application Instructions

Online submission is preferred. If online application is not possible, paper applications and the supplemental questionnaire may be sent to the Recruitment and Selection Division at 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper materials must arrive by 5:00 PM on the closing date; postmarks are not accepted.

If extra documents are requested, upload them if possible. If uploading is not possible, fax only the required materials to 410-333-5689. All supporting documents must be received by the closing date and time.

For recruitment-related questions, contact the MDH Recruitment and Selection Division at 410-767-1251. For help with account access or the online application system, contact the Maryland Department of Budget and Management Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.

Accommodations and Equal Opportunity

Reasonable accommodations for individuals with disabilities are available upon request by calling 410-767-1251 or using MD TTY Relay Service at 1-800-735-2258. Veterans are thanked for their service, and people with disabilities and bilingual candidates are encouraged to apply. Maryland is an equal opportunity employer and is committed to hiring, retaining, and promoting a workforce that reflects the State's diversity.

Benefits

State of Maryland benefits are available for this position.