Office Attendant

Role overview

The Office Attendant works under the Human Resource and Administration Manager and is responsible for keeping the workplace clean, completing assigned tasks on time, and providing warm, professional support to employees and visitors. The role also requires a strong sense of discretion and confidentiality.

Key outputs

• Office areas remain clean and presentable.
• Assigned tasks are completed within the required timeframes.
• Professional behavior and appropriate dress are consistently maintained.
• High standards of personal hygiene are followed at all times.
• Employees and customers receive courteous service.

Core duties

• Clean all assigned offices each day within the scheduled timeframe.
• Wipe employees’ phones daily and keep workstations neat and orderly.
• Clean assigned bathrooms and freshen them daily as needed.
• Maintain cleanliness behind the counter at the assigned branch.
• Ensure utensils, glasses, and similar items are clean and ready for use.
• Prepare and serve refreshments for meetings when requested.
• Clean the microwave once daily, or more often if needed during the day.
• Keep the refrigerator clean and carry out a full cleaning once a week.
• Keep the copy and fax area tidy at all times.
• Arrange and straighten the boardroom twice each week.
• Notify the Human Resource Manager if maintenance issues are noticed in the work environment, such as plumbing concerns.
• Carry out any other duties needed to support smooth day-to-day operations.

Performance expectations

• Behavior remains aligned with HR policies and procedures.
• Confidential information is handled with a high level of care.
• Assigned areas are kept consistently clean.
• Punctuality and attendance are dependable.
• Requests are handled promptly.
• Food handling practices are properly followed.
• Cleanliness is maintained at all times.
• The boardroom is ready for meetings at least 30 minutes beforehand.

Competencies

• Strong commitment to cleanliness.
• Good organizing and time management ability.
• Careful attention to detail.
• Ability to work well under pressure.
• Friendly and pleasant demeanor.
• Strong customer service orientation.
• Professional conduct and emotional maturity.

Qualifications and training

Applicants should have secondary education, a Food Handlers Permit, and specialized knowledge or training in food preparation, hygiene and personal deportment, and communication.

Working conditions and physical demands

• May need to work beyond regular hours.
• May be exposed to dusty conditions.
• Requires frequent walking and standing.
• Some lifting may be required.