Office Administrator and Digital Marketing Coordinator

Role Overview

This position involves managing the daily administrative functions and supporting digital marketing initiatives at Mango Media Kannur.

Key Responsibilities

• Oversee daily office operations and administration.
• Handle customer communications through multiple channels including phone, WhatsApp, email, and in-person visits.
• Conduct routine follow-ups with current and potential clients regarding inquiries, bookings, service reminders, and obtaining feedback.
• Maintain and organize customer records, files, and official documents.
• Coordinate activities with both sales and service departments to ensure smooth operations.
• Manage and update company social media platforms such as Facebook and Instagram.
• Develop, schedule, and post content on social media; respond to customer messages promptly.
• Support digital marketing campaigns, specifically Meta (Facebook and Instagram) ads and online promotions.
• Prepare basic reports and manage office records efficiently.
• Assist management by performing daily administrative support tasks.

Candidate Requirements

• Preferably holds a bachelor's degree.
• Effective communication skills in Malayalam and English.
• Basic proficiency with computers, including MS Word, Excel, and email handling.
• Mandatory experience or knowledge in social media management and digital marketing.
• Familiarity with design and marketing tools such as Canva and Meta Business Suite is advantageous.
• Strong organizational abilities and customer service skills.
• Capable of multitasking and working independently without supervision.