CRM Executive

About the Role

We are seeking an enthusiastic CRM Executive who will be responsible for handling customer relationship activities, supporting sales operations, and ensuring a smooth client experience from the initial lead stage through post-sale processes within the real estate sector.

Responsibilities

• Maintain, organize, and regularly update customer and prospect information within the CRM software.
• Initiate follow-ups with leads, and arrange and confirm site visits for the sales team.
• Guide and support customers throughout their sales journey, including all documentation stages.
• Keep thorough records pertaining to leads, bookings, communications, and payment updates.
• Address customer inquiries promptly, ensuring all issues are resolved efficiently.
• Generate and submit daily, weekly, and monthly performance and sales reports.
• Collaborate with teams including Sales, Marketing, Finance, and Legal to facilitate effective onboarding and property handovers.
• Communicate with customers using various channels such as phone calls, emails, WhatsApp, and SMS for timely updates.
• Assist with programs aimed at retaining existing clients and encouraging referrals.
• Ensure all operations comply with internal guidelines and RERA regulatory documentation requirements.

Requirements

• Bachelor's degree from a recognized institution.
• Between 2 to 5 years of prior CRM experience, with preference for real estate backgrounds.
• Solid command of CRM platforms and Microsoft Excel.
• Demonstrated skills in communication, client service, and interdepartmental coordination.
• Capacity to handle multiple tasks simultaneously in a high-activity workplace.

Salary and Benefits

• Stable monthly compensation ranging from 40,000 to 45,000 INR.