Notrufzentrale (m/w/d) – Quereinsteiger willkommen

Role overview

In Aalen, this position offers the chance to do meaningful work by helping people during urgent and high-pressure situations. It suits someone who stays calm under pressure, remains focused, and is comfortable making responsible decisions.

You will join the emergency control center team and contribute to receiving, handling, and coordinating emergency calls as well as service-related requests.

Key responsibilities

• Receive incoming emergency calls and process them appropriately.
• Coordinate response teams and technical support services.
• Record incidents and document the measures taken.
• Communicate with clients, authorities, and emergency personnel.
• Monitor alarm and security systems.

Compensation

The pay ranges from €18 to €25 per hour, depending on qualifications and the area of deployment.

Application and hiring process

Applicants should send a CV or a short message including contact details and availability. The receipt of the application will be acknowledged.

If you do not yet have §34a certification, guidance is available regarding suitable courses and exam dates so you can become operational quickly.

The next step is an introductory phone call or an in-person meeting to discuss the work location, working hours, and the following steps.

Training includes a structured onboarding process, practical instruction, and support from experienced colleagues.

After the start, you will work with the team and receive feedback along with further development opportunities.

Additional information

Career-changers are welcome.

Applications can be submitted via the careers form or by email.