Night Reception Team Member (m/w/d)

About Staycity

Staycity is an urban aparthotel brand blending the freedom of having your own apartment with the convenience of a hotel. Located in leading European cities such as Dublin, London, Paris, and Berlin, we offer our guests a temporary home in prime city locations. Perfect for modern travelers who value both flexibility and a welcoming atmosphere.

Mission

Our goal is to enable guests to experience each city in their own unique way by combining independence with genuine hospitality—at every stay and in every detail. We are a team of doers, visionaries, and passionate hosts dedicated to creating extraordinary guest experiences and cultivating a company culture we take pride in.

Role Overview

Launch your career with Staycity in Front Office as a Night Audit team member and help us create unforgettable moments for our guests together.

Responsibilities

• Serve as a passionate host and representative of our establishment, focusing on comprehensive and excellent guest service.
• Manage the Front Office during night shifts and attend to guests' needs overnight.
• Prepare and execute daily reconciliations and close the day’s accounts within our system.
• Prepare arrival and departure documentation for the following day.
• Support other departments as needed, including assisting the breakfast service in arranging breakfast platters.
• Perform minor cleaning duties in public areas when required.

Requirements

• A genuine enthusiasm for working with guests and demonstrating outstanding hospitality skills.
• Initial experience in Front Office roles and working night shifts.
• Confident use of relevant department IT systems; experience with Opera Cloud is a plus.
• Team player with dependability, motivation, and sense of responsibility.
• Strong communication skills, adaptability, and resilience under pressure.
• Presentable and polished appearance along with excellent manners.
• Fluent in German and English; additional language skills are advantageous.

Benefits

• Attractive employee rates available for you, your family, and friends across all our locations in Europe.
• A referral program offering up to €550 for each successfully recruited new colleague.
• Support for professional development through training opportunities.
• Regular team events celebrating our collective achievements.
• Two paid volunteer days annually to engage in charitable activities.
• An Employee Assistance Program (EAP) providing professional support for you and your family when needed.