Night Porter at Hotel Du Vin

Role Overview

As the Night Porter at Hotel du Vin, you play a vital role in ensuring smooth operations throughout the night, from dusk until dawn. Your main focus will be managing the Food & Beverage Department during nighttime hours and maintaining high brand standards. This hands-on position involves welcoming guests warmly, managing public spaces to impeccable standards, and preparing event and meeting areas for the following day.

Key Responsibilities

• Managing guest arrivals by assisting with luggage and responding to inquiries professionally and courteously.
• Maintaining cleanliness and order in public areas through thorough cleaning and nightly safety audits.
• Setting up meeting and event spaces to meet readiness standards for daytime use.

Candidate Profile

Applicants should possess prior experience in a similar role, with essential experience working night shifts. Strong organizational and communication skills are necessary to succeed.

Work Schedule & Flexibility

The position follows a 4 on / 4 off shift pattern, with flexibility to accommodate various shifts and days, including evenings and weekends due to the hotel’s seven-day-a-week, year-round operation. Shift details and hours will be discussed during the interview process.

Career Development & Training

We provide nationally accredited apprenticeship programs alongside in-depth brand training to enhance your career growth. Opportunities for promotion to Night Supervisory or Assistant Night Management roles are offered to successful team members.

Compensation & Benefits

• Competitive hourly pay plus a share in TRONC (service charge) earnings.
• Paid meals during shifts and compensated breaks.
• Annual salary review process.
• Access to a heavily discounted staff room rate starting from 65 per night at Malmaison, Hotel du Vin, and other Frasers Hospitality locations.
• Discounted friends and family room rates offering 50% off the best available rates.
• 35% discount on dining bills in hotel brasseries and bistros.
• Fully funded apprenticeship support to help develop your hospitality skills and career.
• High street discounts on retail, experiences, holidays, and more.
• Cycle to work program saving up to 40% on bicycles.
• Affordable healthcare cash plans covering dental, optical, medical care and more, starting at 5 monthly.
• Referral bonuses up to 1500 for recommending new hires.
• Quality uniforms provided.
• Wellness initiatives and celebration of national awareness days such as Mental Health Awareness Week.
• Access to Wagestream for real-time wage tracking and flexible pay draws up to 50% of earnings.
• Complimentary stays with dinner, bed, and breakfast on milestone anniversaries (1st, 3rd, and 5th years).
• Support for The Brain Charity, aiding those with neurological conditions.
• Employee Assistance Programme offering free and confidential 24/7 advice for employees and their families.

Sustainability Initiatives

• Utilization of 100% renewable energy, mainly sourced from UK wind farms.
• Recycling a minimum of 70% of hotel waste, driven by ongoing efforts from the Sustainability Council.
• Adoption of chemical-free cleaning systems in guestrooms and public areas, and enzyme-based eco-friendly kitchen cleaning.
• Paid volunteer opportunities supporting sustainable charities for two days annually.

Diversity and Inclusion

Frasers Hospitality, including Malmaison and Hotel du Vin, is an equal opportunity employer welcoming qualified applicants regardless of race, gender, disability, religion or belief, sexual orientation, or age.