Multilingual Artist and Label Relations Executive

Role overview

iMusician is hiring a multilingual Artist and Label Relations Executive to support independent artists and labels in English and Spanish, with German as a strong advantage. This is a full-time position of 40 hours per week with a hybrid-remote working setup.

The role is centered on multilingual customer support, requiring someone who stays organized, works well independently, and has a track record of handling customer interactions successfully.

What you will do

• Act as the initial contact for both new and returning customers.
• Handle customer questions through the support platform.
• Address product and service concerns by understanding the issue and coordinating with internal colleagues.
• Help maintain service quality targets and a consistently high customer satisfaction level.
• Support improvements in workflow, efficiency, and response time.
• Translate website copy, marketing content, and internal materials.
• Spot and escalate technical slowdowns and software bugs proactively.

Your background

The ideal candidate communicates fluently in English and Spanish at business level and writes clearly in both languages. German language ability is considered an advantage. Applicants should be based in Berlin and hold a valid German work permit.

Previous experience in customer service is expected, along with strong communication skills and the ability to collaborate effectively in a remote environment. A calm, patient, and solution-focused approach is important, as is a genuine interest in understanding and helping customers.

Experience with writing content and translations in the relevant languages is a plus. A strong interest in music and a good understanding of the music industry are highly valued.

About iMusician

iMusician was founded in Switzerland with the aim of changing how the music industry works and creating better access for independent artists and labels. The company is made up of an international team of musicians, label owners, and industry professionals who understand the realities of working in music.

The platform helps distribute music to major services such as Spotify, Apple Music, Amazon, Deezer, and Beatport. Its mission is to help musicians manage, sell, protect, and monetize their work so they can build sustainable careers and keep creating.

Work environment

Berlin serves as the main base for the team, while Zurich is the second office. The company embraces remote work, and many team members work from different countries. Employees can usually choose between a central coworking space or a fully equipped home office, with periodic team days and gatherings to strengthen collaboration and connection.

Benefits and culture

• Be part of a motivated international team with a strong love for music and industry knowledge.
• Work on projects that directly support music creators.
• Enjoy significant autonomy together with coaching-style management.
• Receive regular feedback and growth opportunities.
• Benefit from flexible working hours, remote work, the option to work from abroad for up to two months per year, and unpaid leave in addition to standard holidays.
• Take part in team events, lunches, and after-work drinks in Berlin.

Equal opportunity statement

iMusician is committed to fair hiring and an inclusive workplace. Applications are welcomed from people of all backgrounds, regardless of age, ethnicity, nationality, race, religion, gender, sexual orientation, gender identity or expression, marital status, disability, or other protected characteristics.

Additional information

This is a full-time role based on a 40-hour workweek. The company values shared mission, diversity, and a passion for helping independent music creators succeed.