Multi Unit Hotel General Manager - Dual Property

Position Overview

Country Club Lodging, LLC is recruiting an experienced and visionary Multi-Unit General Manager to oversee the strategic and operational functions of two Marriott-affiliated hotels in Kansas City, comprising a total of 298 guestrooms. Reporting to Ownership, Regional Director of Operations, and Asset Management, this executive role demands leadership in financial performance, guest satisfaction, brand compliance, talent development, and overall operational excellence.

Key Responsibilities

• Lead the overarching strategic direction, operational success, financial management, and market positioning of both hotels.
• Develop and implement annual business strategies and measurable goals aligned with ownership and Marriott standards.
• Inspire and guide executive teams in various departments including Operations, Sales & Marketing, Finance, Rooms, Engineering, Food & Beverage, Human Resources, and Housekeeping.
• Champion a culture marked by accountability, leadership, operational excellence, innovation, and employee engagement.
• Manage full profit and loss responsibilities, including budgeting, forecasting, capital planning, and performance evaluation of revenue and expenses.
• Analyze key performance indicators such as RevPAR, ADR, occupancy, GOP, NOI, EBITDA, and labor costs to identify growth and efficiency opportunities.
• Oversee operational execution across all departments ensuring brand standards and unique property identities are maintained.
• Develop and standardize procedures that promote efficiency and consistency while advocating technology and automation.
• Collaborate with Revenue Management and Sales & Marketing to enhance market share and profitability across all business segments.
• Maintain high guest satisfaction through personalized service, proactive recovery, and close monitoring of feedback and brand standards.
• Recruit, mentor, evaluate, and develop executive leadership, fostering succession planning and a diverse, engaged workforce.
• Act as the chief liaison among ownership, management, Marriott International, and community stakeholders providing regular performance and strategic updates.
• Ensure compliance with all regulatory, safety, and brand standards while managing risk and emergency preparedness.
• Represent the company within the Kansas City hospitality community to strengthen partnerships and promote the organization.

Required Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related discipline is preferred.
• At least 10 years of ascending leadership roles in hotel management, with a minimum of 5 years as a General Manager at full-service or lifestyle hotels.
• Experience managing multiple properties and Marriott brand experience are highly desirable.
• Proven track record in P&L management, budgeting, revenue optimization, and operational leadership.
• Strong proficiency in hotel operations, brand compliance, quality assurance, and property management systems.
• Exceptional leadership, communication, negotiation, and presentation capabilities.

Performance Metrics

• Growth in RevPAR index and market presence.
• Achievement of targeted ADR and occupancy levels.
• Meeting or exceeding GOP, NOI, EBITDA, and budget goals.
• Maintaining high Marriott Quality Assurance scores and brand adherence.
• Enhancing employee engagement, retention, and operational productivity.
• Compliance with safety and risk management standards.
• Successful execution of capital projects.

Benefits

• Competitive annual salary range of $150,000 - $175,000 with eligibility for an executive bonus plan.
• Comprehensive medical, dental, and vision insurance.
• Company-paid life insurance coverage.
• 401(k) retirement savings plan.
• Paid Time Off (PTO) benefits.
• Access to On Demand Pay.
• Participation in the Marriott Bonvoy Associate Travel Program.
• Hotel discounts at Country Club Lodging properties.
• Gated garage parking during work hours.
• Employee assistance programs.
• Opportunities for professional development and advancement within a growing hospitality management company.

Additional Information

This leadership role demands interaction with diverse stakeholders including ownership, corporate teams, community partners, and Marriott representatives. The successful candidate will be pivotal in maintaining the long-term asset value and establishing the hotels as premier employers within the local hospitality industry.