Multi-Skilled Hotel Team Member

About the Company

IBIS London Shepherd's Bush is dedicated to creating unforgettable experiences for guests from their arrival to departure. Being part of the Accor network, a global leader in hospitality, the hotel offers ample opportunities for personal growth, skills enhancement, and career development through worldwide connections and Accor's extensive platform.

Role Overview

The role of a Multi-Skilled Hotel Team Member involves independently managing various hotel operations. Responsibilities span greeting and checking guests in and out, attentively responding to guest needs, and executing diverse tasks such as preparing beverages, making pizzas, assisting with breakfast service, handling reservations, answering calls, managing reception emails, cashier duties, overseeing security, maintaining health and safety standards, and performing basic cleaning duties. This dynamic position requires a guest-focused approach to ensure exceptional stays.

Qualifications and Skills Required

• Previous experience in a similar position, preferably within a hotel setting
• Positive demeanor with effective teamwork capabilities
• Dedication to delivering excellent guest service
• Willingness to work flexible, rotating shifts including weekends and holidays
• Professional and neat appearance
• Strong communication and interpersonal skills
• Ability to work autonomously and collaboratively
• Good organizational skills with a keen eye for detail
• Proactive mindset and strong problem-solving abilities
• Basic proficiency with computer systems
• Capability to handle multiple tasks efficiently in a fast-paced environment

Additional Information

Applicants must have valid eligibility to live and work in the United Kingdom, supported by appropriate documentation as per the Asylum and Immigration Act 1996. The company offers a pay rate of £14.80 per hour and full-time employment. Benefits include complimentary overnight stays within UK hotels, up to 30% discounts at Accor restaurants (terms and conditions apply), discounted rates worldwide across Accor hotels, skill development via apprenticeships and Accor Academy, wellness support, and opportunities to gain experience across over 5000 hotels in more than 100 countries. The workplace encourages inclusivity and sustainable practices.

How to Apply

Candidates who believe they are a good fit for this position are encouraged to apply promptly.