Mortgage Processor/Underwriter (Bridge Loan Specialist)

About the Company

Knock is focused on simplifying the experience of buying and selling a home. The company was built around a people-first approach and has been recognized multiple times as one of Inc.’s Best Workplaces. Founded in 2015, Knock offers the Knock Bridge Loan™, a product that helps buyers purchase a new home before selling their current one by unlocking home equity for added flexibility, certainty, and competitiveness. The company serves thousands of homebuyers and works with a nationwide network of more than 60,000 loan officers and agents.

Knock is backed by well-known investors and has earned strong customer trust, including more than 900 five-star reviews across Zillow and Trustpilot and an A+ BBB rating.

Role Overview

The Bridge Loan Specialist is a hybrid processing and underwriting position focused on reviewing Knock Bridge Loans for completeness, accuracy, and compliance with both regulatory requirements and internal underwriting standards. The role also requires fast turnaround times, strong customer support, technical assistance, and quality control across multiple loans at once.

Key Responsibilities

• Work out Knock Bridge Loan advance amounts using the company’s internal formulas and guidelines.
• Apply accurate conditions to loan files based on the application and supporting documents.
• Keep internal teams informed with timely updates on loan progress and approval status.
• Communicate clearly and professionally with lending partners, agents, and borrowers.
• Review title reports plus homeowners and flood insurance documents to protect Knock’s lien position and security interest.
• Handle a daily loan pipeline efficiently while meeting company turnaround targets.
• Remain current on company procedures, policy updates, lending regulations, and industry changes that may affect the business.
• Support teammates through mentoring, knowledge sharing, and ongoing collaboration.
• Take ownership of ad hoc assignments and step in wherever additional support is needed.

Requirements

• Background as a Senior Mortgage Loan Processor or Junior Underwriter, with a working understanding of underwriting workflows and lending platforms.
• Strong analytical judgment and the ability to interpret and apply lending rules correctly.
• Excellent organization and prioritization skills in a busy startup setting.
• Strong written and verbal communication skills, with a proactive and detailed communication style.
• Ability to manage several tasks at once without losing efficiency.
• Fast learner who can quickly adopt new tools and improve through self-study, research, and thoughtful questions.
• Interest in real estate innovation and in making a positive difference for customers.
• Comfort working in a fast-moving environment and contributing new ideas with confidence.
• Solid understanding of loan products, credit reports, and debt-to-income ratios.
• Proven ability to work fully remotely and collaborate with a distributed U.S. team.
• High school diploma or equivalent experience.
• At least 3 years of relevant industry experience.
• Commitment to diversity, equity, and inclusion in the workplace.
• Ability to perform the essential job functions with or without reasonable accommodation.

Physical Requirements

• Frequent computer use is required throughout the workday.
• The role requires clear communication and exchange of information by phone and internet video tools.

Compensation and Benefits

The company states a good-faith salary estimate of USD 70,000 for this role. As a fully remote, U.S.-based employer, Knock aims to compensate employees fairly. Actual compensation and overall benefits are determined at the company’s discretion and may vary based on experience, level, location, and other business factors.

Employees eligible for bonus and/or commission will receive details in the offer letter.

Perks and Benefits

• 100% remote work culture with flexibility to work from anywhere in the U.S.
• Medical, dental, and vision coverage for full-time employees beginning on the first day of employment.
• Flexible paid time off for full-time employees.
• Paid parental leave for full-time employees: 12 weeks for the birthing parent and 6 weeks for the non-birthing parent.
• USD 1,000 per year for professional development.
• Life, AD&D, and disability insurance for full-time employees.
• 401(k) plan with no employee contribution from Knock.
• USD 75 monthly health and wellness allowance.
• Up to USD 400 per month for co-working space for eligible employees.
• USD 100 monthly allowance for home internet, mobile phone, or other communication devices.
• USD 2,500 referral bonus for eligible employees.

Additional Information

This role is U.S.-based and fully remote. The posting notes that the opportunity is part of a remote team spread across multiple states. The company reserves the right to change the job description, perks, and benefits at any time.

The posting is set to expire on July 1, 2026. Internal employees are directed not to use this posting and instead apply through the company’s internal job board. The company also asks that recruitment firms and agencies do not contact them about this role.

For applicants, the preferred resume and attachment format is PDF.

Equal Opportunity Statement

Knock is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, genetic information, military or veteran status, or any other protected status under applicable law.