Mortgage Claims Specialist (FHA)

Overview

The Mortgage Claims Specialist focusing on FHA is responsible for managing the filing of FHA Part B claims along with various non-conveyance claims such as CWCOT (Claims without Conveyance of Title), SFLS (Single Family Loan Sale) claims, and multiple Loss Mitigation claims including Pre-Foreclosure Sale (PFS), Partial Claims, Special Forbearance (SFB) incentives, Loan Modification incentives, and HAMP claims. This role requires timely follow-up on claim payments, submission of title packages to HUD, and consistent monitoring to ensure approvals or extensions are attained within investor and insurer deadlines to reduce any potential losses.

Key Duties

• Oversee attorney firms to confirm timely submission of title packages or request HUD extension within required timelines.
• Submit all Part B expense claims adhering to insurer/investor deadlines.
• Process all non-conveyance claims including CWCOT, SFLS, and various loss mitigation claims promptly.
• Perform regular follow-ups on outstanding claim payments on daily or weekly basis.
• Address exceptions related to suspended claim funds and find resolutions.
• Monitor daily reports and queues to track claims progress.
• Keep management informed about trends or issues such as FHA claim curtailments and loss mitigation denials.
• Plan work schedules effectively to optimize efficiency and reduce costs through process improvements.
• Adhere to instructions and deadlines from management, and proactively renegotiate deadlines if unable to meet them.
• Maintain consistent and punctual attendance.

Additional Duties

Perform other related tasks as assigned. This position has no supervisory responsibilities.

Qualifications and Skills

• Foundational knowledge and experience with FHA default guidelines and requirements.
• Exceptional attention to detail ensuring high accuracy.
• Strong analytical abilities and problem-solving skills.
• Excellent oral and written communication skills.
• Professional conduct with teamwork orientation; reliability and adherence to company policies.
• Effective decision-making capability.
• Ability to meet deadlines in a dynamic, fast-paced work environment.
• Organized with strong time management and task prioritization abilities.
• Advanced knowledge of Microsoft Office, specifically Excel.
• Strong ethics in work and professional conduct.
• Ability to interpret documents like legal texts, policies, and financial statements.
• Proficiency in writing reports and formal correspondence.
• Competent in using general ledger, accounts receivable/payable, word processing, spreadsheets, email, and internet software.
• Capability to work independently with minimal supervision.
• Capacity to handle high volumes effectively while maintaining accuracy and efficiency.
• Capability to nurture relationships with internal teams and external clients or vendors.

Educational & Experience Requirements

A Bachelor's degree (B.A.) from a four-year college or university is preferred. Alternatively, four to six years of related experience or equivalent combination of education and experience is acceptable.

Communication and Reasoning

• Able to read, analyze and interpret business publications, technical materials, and government regulations.
• Skilled in preparing reports, business correspondence, and procedure documentation.
• Effective presentation and question response abilities in group settings.
• Competent in calculating figures like discounts, interests, commissions, and percentages.
• Strong practical problem-solving skills to manage diverse situations with limited standardization.

Physical and Work Environment

The role involves mostly sitting and talking or hearing; occasionally standing, walking, handling objects, or reaching. Lifting or moving up to 25 pounds may be required. The workplace typically has a moderate noise level. Reasonable accommodations are available for individuals with disabilities.

Equal Employment and Accommodations

The employer provides equal opportunity without discrimination based on race, ethnicity, gender, marital status, sexual orientation, age, disability, military status, or other protected factors. Employees or applicants with disabilities are encouraged to consult Human Resources for reasonable accommodations as per legal standards.

Other Information

The job responsibilities may be updated or changed as organizational needs evolve.