MEX Cajero Sucursal Volante

About the Role and Company

Banco Santander México is undergoing a transformation to become a technology-driven organization focused on customer-centric innovation. With people at the heart of this change, we are evolving from a global high-impact brand to an organization that embraces disruptive thinking, courage to challenge possibilities, and the capability to innovate. This strategic shift offers an opportunity to grow, learn, and make a meaningful impact.

Our mission is to help more individuals and businesses thrive through a strong risk culture, where all teams proactively manage risks responsibly. Retail & Commercial Banking combines all retail and commercial banking activities to better serve customers, improve efficiency, and generate value.

Position Objective

We are seeking a Branch Teller based in Oaxaca to join Banco Santander México. As we redefine how we work through innovation, cutting-edge technology, collaboration, and freedom to explore new ideas, the role's main focus is to deliver excellent customer service and perform cashier duties accurately and efficiently.

Key Responsibilities

• Manage all cashier window services including deposits with comprehensive care.
• Process payment of checks ensuring quality service aligned with bank policies and regulations.
• Handle cash responsibly and accurately.
• Promote financial products to customers.
• Perform daily cash counts and cash register reconciliation.
• Validate checks and ensure compliance with internal standards.

Required Experience and Education

• Minimum of 1 year professional experience in similar roles focused on sales.
• Bachelor's degree in Economics, Administration, or related fields.

Technical Skills

• Proficiency in counting, detecting counterfeit bills, and cash reconciliation.
• Knowledge of banking products and services such as accounts, cards, deposits, withdrawals, and investments.
• Familiarity with banking systems and internal platforms including Bansefi, Santander's internal apps, basic Excel, and transactional systems.
• Understanding of compliance and internal policies including Anti-Money Laundering (AML) regulations and data confidentiality.
• Customer service and transaction processes including opening/closing cash register and managing shifts.
• Basic digital tools competency such as corporate email, intranet, and documentation systems.
• Bank security protocols including handling suspicious transactions and daily reporting procedures.

Soft Skills

• Customer orientation with a strong service vocation.
• Empathy, warmth, and focus on customer satisfaction.
• Attention to detail in cash handling and transaction records.
• Integrity and trustworthiness in managing money and confidential information.
• Effective communication to explain products and resolve inquiries clearly.
• Teamwork and collaboration with executives, coordinators, and cash personnel.
• Stress tolerance and ability to remain calm under pressure.