Outlet Cashier at Waldorf Astoria, Ras Al Khaimah

Role Overview

The Outlet Cashier is responsible for managing cash and payment transactions accurately at the restaurant and bar outlets of Waldorf Astoria, Ras Al Khaimah. This role involves reconciling daily cash receipts, safeguarding the cashier’s house fund, and ensuring compliance with the hotel's financial policies. The position also requires providing excellent customer service, addressing payment queries, and assisting with audits.

Key Responsibilities

• Handle cashier duties at multiple food and beverage outlets including restaurants and bars.
• Conduct thorough reconciliation of cash receipts and transactions daily, promptly investigating discrepancies.
• Maintain and secure the cashier’s house fund in line with hotel policies and standards.
• Implement hotel credit policies and ensure all guest checks are settled with proper documentation.
• Complete cashier remittance reports and deposit collected cash in designated drop boxes after shifts.
• Support guests by responding to payment questions and resolving billing issues with professionalism.
• Keep up to date with and comply fully with all relevant financial procedures, hotel policies, and regulatory standards.
• Participate in training sessions and professional development to improve knowledge of financial systems and processes.
• Perform financial transactions accurately including cash, checks, and POS payments, following established protocols.
• Help train new cashiers on cash handling, system operations, and customer service practices to ensure seamless operations.
• Seek opportunities for process improvements in cash management and work with management to implement enhancements.
• Collaborate closely with front office and accounting departments to resolve any billing or payment issues and enhance guest satisfaction.
• Organize and maintain accurate records of cash transactions and receipts ensuring compliance with record keeping policies.
• Assist during internal and external audits by supplying documentation and explanations, and help address any audit findings with corrective measures.

Desired Qualifications and Skills

• Demonstrated proficiency in accurately processing cash transactions including accepting payments, providing change, and balancing cash drawers.
• Ability to deliver friendly, efficient customer service, responding effectively to inquiries and resolving potential issues.
• Skilled in counting money precisely, verifying checks and credit cards, and detecting counterfeit currency to avoid discrepancies.
• Experience operating electronic cash registers or POS systems for swift and accurate transaction processing.
• Knowledge of sales techniques including upselling and cross-selling to promote additional products or services and boost revenue.

About the Employer

Waldorf Astoria Ras Al Khaimah is part of Hilton, a globally recognized hospitality leader committed to delivering exceptional guest experiences while fostering a supportive and award-winning workplace culture. Hilton has welcomed billions of guests worldwide and emphasizes career development, inclusivity, and quality service.

Additional Information

This is a full-time, onsite position located in Ras Al Khaimah, United Arab Emirates. The recruitment is facilitated by Talentmate, a platform connecting professionals with opportunities while strongly advising applicants to verify employer credentials independently and exercise caution against sharing personal or banking information.