Merchandise Leader

About the role

BIG W is looking for a Merchandise Leader in Kirwan, Queensland, Australia. This is a permanent full-time store-based opportunity for someone who enjoys shaping great customer experiences, supporting team capability, and delivering strong presentation standards across destination areas.

The role sits within a fast-changing retail environment focused on meaningful customer value, well-executed events, and a strong in-store experience. The business is seeking a leader who brings care, adaptability, and a genuine focus on team, customer, and community.

Roster

The advertised roster options are:

• Monday to Friday: 9:30 AM to 6:30 PM
• Tuesday to Saturday: 7:00 AM to 4:00 PM
• Wednesday to Sunday: 8:00 AM to 5:00 PM
• Tuesday to Friday: 7:30 AM to 6:30 PM

The business also notes flexibility may be considered, including part-time, job share, or other arrangements to help balance work and life commitments.

What the role involves

• Delivering a consistently strong customer experience in store
• Connecting with local communities and making a positive contribution
• Supporting value pricing and accurate ticketing across the store
• Keeping the store clean, organised, and easy for customers to shop
• Planning and executing engaging destination areas through visual merchandising and new planograms across departments
• Communicating clearly with the team during change and helping them understand the reasons behind decisions
• Building team capability through coaching, encouragement, and empowerment

What the business is looking for

The ideal candidate is a purpose-driven leader who puts care and inclusion first when making decisions for the team, customers, and the community. You should be comfortable working with agility, adapting quickly as the business continues its transformation, and using evidence rather than guesswork to guide decisions.

• Uses data and insights to support decisions related to team, customer, and performance outcomes
• Brings creativity along with strong attention to detail
• Has solid planning skills and can establish structured routines and processes
• Can work a flexible roster that may include evenings, late nights, and any day of the week

Benefits and experience

• Access to team discounts across Woolworths Group brands and a rewards program that recognises purpose-led work
• Exposure to a large business with broad career opportunities across multiple disciplines
• Leave support including parental leave, study leave, and sports representation leave
• A workplace culture built on respect, curiosity, openness, collaboration, and proactive support
• A diverse and inclusive environment where different perspectives are welcomed and valued

About the wider group

BIG W is part of Woolworths Group, a large organisation with more than 200,000 people working together to create better experiences for customers and communities. The group encourages innovation, flexible thinking, and meaningful career growth.

Diversity and inclusion

The employer welcomes applicants from diverse backgrounds and encourages candidates to request support or adjustments during the hiring process if needed.