Mental Health Care Navigator

About Navi

Navi is dedicated to simplifying access to mental health care across the United States. Our platform supports anyone, regardless of insurance coverage, by connecting them swiftly and seamlessly with mental health providers at no cost. Since our recent launch, we have helped hundreds of individuals and families find timely mental health appointments and collaborated with numerous mental and digital health organizations representing thousands of clinicians and millions of insured members nationwide.

Our Team and Culture

Navi operates as a rapidly evolving startup with a strong emphasis on excellence, ownership, and collaborative growth. We prioritize teamwork over individual achievements while being deeply committed to our mission. The role is demanding but rewarding, providing opportunities to impact many lives directly, supported by a dedicated team focused on mutual success. Our core values include:

• Empathy: Leading with compassion and attentive listening.
• Integrity: Upholding ethical actions at all times.
• Communication: Maintaining open, clear, and frequent interactions.
• Care: Supporting teammates and the people we serve.
• Dedication: Treating this work as a life’s mission.

Role Overview

As a Care Navigator at Navi, you will be essential in connecting individuals to life-changing mental health care efficiently. Your goal will be to ensure every person seeking assistance secures an appointment within a week. This role involves assessing needs, crafting tailored care pathways, and supporting clients through to their care transition. Coverage includes some hours between 1 p.m. and 9 p.m. ET on weekdays, plus weekend shifts, with schedules arranged collaboratively to suit both availability and demand.

Responsibilities

• Conduct warm phone intake calls to gather clinical and social information and decide appropriate next steps.
• Match clients to suitable mental health providers based on factors like age, specialty, insurance, language, and cultural competence using Navi’s database and research skills.
• Schedule initial appointments or coordinate with partners to arrange them.
• Perform follow-ups at key points to monitor progress and collect patient feedback.
• Maintain detailed records in the CRM, categorize data for insights, and develop automation aids.

Qualifications and Attributes

• Highly action-driven with the ability to work quickly and efficiently in a fast-paced startup environment.
• Capable of swiftly responding to client needs and remaining engaged until resolution.
• Recognized as a high performer with excellent multitasking abilities.
• People-oriented approach demonstrating empathy, empowerment, and warmth.
• Experience in sales or case management, with a record of motivating others to take action.
• Comfortable navigating complex systems like insurance, provider directories, and waitlists.
• Proficient with technology platforms including CRM tools, Google Workspace, and EMR/EHR systems; experience with Airtable or HubSpot is advantageous.
• Strong oral and written communication skills.
• Authorized to work in the U.S. and available to cover some hours between 9 a.m. and 8 p.m. ET.

Preferred Qualifications

• Two or more years in care navigation, case management, social work, or behavioral health roles.
• Proficiency in Spanish is a plus.
• Relevant credentials such as MSW, MFT, MHC, RN, or related degrees.

Additional Information

Please note that applications are not reviewed through this posting. Interested candidates should email their resume in PDF format, a LinkedIn profile, a favorite emoji included somewhere in the message, and a brief explanation of why they are uniquely suited to join Navi to the provided email address.