Job description

About the Role

Our partner, an established membership-based organization specializing in cybersecurity, aims to advance professional growth, industry insights, networking, and executive-level community connections. We are seeking a diligent and proactive Member Success & Community Associate to enhance member engagement, communication, and foster community expansion within designated regions.

Key Responsibilities

Act as the main point of contact for assigned members, delivering prompt and professional assistance.
Carry out regular outreach efforts through email, LinkedIn, phone calls, and messaging platforms to nurture strong relationships with members.
Support strategies designed to maintain and boost member retention and involvement.
Collaborate closely with internal teams to address member needs and promote community initiatives.
Invite members to attend both virtual and physical events using standardized communications.
Encourage member participation by driving event registrations and following up pre- and post-events.
Assist in event coordination through CRM and event management tools.
Conduct research to verify contact details for current and prospective members and maintain accurate outreach records.
Utilize platforms like LinkedIn Sales Navigator, ZoomInfo, and CRM systems to support outreach activities.
Distribute information on research, event invitations, registration details, and member resources.
Send reminders and tailored communications about forthcoming events and opportunities.
Aid member onboarding and sustain ongoing engagement efforts.
Keep member and account data updated in CRM databases.
Assist with generating reports, managing contact lists, cleaning data, and other administrative tasks.
Contribute to social media and promotional initiatives related to the community and events.

Qualifications & Skills

Strong command of written and spoken English.
Excellent organizational and time management capabilities.
High level of attention to detail and accuracy.
Comfortable with professional outreach and building relationships.
Familiarity with CRM tools, LinkedIn, or outreach technologies is advantageous.
Ability to operate autonomously in a remote work setting.
Professional attitude with a proactive and service-focused approach.

Preferred Experience

Background in customer success, client relationships, or community management.
Experience as an executive assistant or in account coordination.
Involvement in events, member engagement, outreach, or partnership coordination.

Working Conditions

100% remote position.
Dynamic, fast-paced, and collaborative international team environment.
Access to global cybersecurity and executive networks.