Member Success & Community Associate

About the Role

Our partner, an established membership-based organization specializing in cybersecurity, aims to advance professional growth, industry insights, networking, and executive-level community connections. We are seeking a diligent and proactive Member Success & Community Associate to enhance member engagement, communication, and foster community expansion within designated regions.

Key Responsibilities

• Act as the main point of contact for assigned members, delivering prompt and professional assistance.
• Carry out regular outreach efforts through email, LinkedIn, phone calls, and messaging platforms to nurture strong relationships with members.
• Support strategies designed to maintain and boost member retention and involvement.
• Collaborate closely with internal teams to address member needs and promote community initiatives.
• Invite members to attend both virtual and physical events using standardized communications.
• Encourage member participation by driving event registrations and following up pre- and post-events.
• Assist in event coordination through CRM and event management tools.
• Conduct research to verify contact details for current and prospective members and maintain accurate outreach records.
• Utilize platforms like LinkedIn Sales Navigator, ZoomInfo, and CRM systems to support outreach activities.
• Distribute information on research, event invitations, registration details, and member resources.
• Send reminders and tailored communications about forthcoming events and opportunities.
• Aid member onboarding and sustain ongoing engagement efforts.
• Keep member and account data updated in CRM databases.
• Assist with generating reports, managing contact lists, cleaning data, and other administrative tasks.
• Contribute to social media and promotional initiatives related to the community and events.

Qualifications & Skills

• Strong command of written and spoken English.
• Excellent organizational and time management capabilities.
• High level of attention to detail and accuracy.
• Comfortable with professional outreach and building relationships.
• Familiarity with CRM tools, LinkedIn, or outreach technologies is advantageous.
• Ability to operate autonomously in a remote work setting.
• Professional attitude with a proactive and service-focused approach.

Preferred Experience

• Background in customer success, client relationships, or community management.
• Experience as an executive assistant or in account coordination.
• Involvement in events, member engagement, outreach, or partnership coordination.

Working Conditions

• 100% remote position.
• Dynamic, fast-paced, and collaborative international team environment.
• Access to global cybersecurity and executive networks.