Medical Virtual Assistant with Jane Health EMR Experience

Overview

We are seeking a skilled Medical Virtual Assistant to provide reliable back-office support to a busy medical practice. This position suits healthcare professionals who excel in fast-paced settings, can manage multiple administrative duties simultaneously, and require minimal supervision. Your role will be crucial in enabling the medical providers to concentrate on patient care by managing the daily administrative tasks efficiently.

Position Details

• Title: Medical Virtual Assistant
• Employment: Part-Time
• Working Hours: Between 8:00 AM and 5:00 PM Pacific Time (PST)
• Working Days: Monday to Friday
• Pay Range: $5 to $6 per hour, depending on experience

Main Responsibilities

• Handle inbound patient phone calls professionally throughout the day and manage voicemails promptly.
• Provide phone coverage for providers when they are unavailable or attending patients.
• Communicate effectively with patients via patient portal messages and coordinate follow-ups with providers.
• Submit and track prior authorization requests with insurers, ensuring all required clinical documentation is accurate and complete.
• Obtain laboratory results from Labcorp and Quest Diagnostics, upload and organize within Jane Health EMR for provider access.
• Manage incoming and outgoing medical faxes, organizing and routing documents correctly.
• Complete patient intake and administrative forms with attention to detail, including demographic and allergy information.
• Process prescription refill requests and coordinate communication between providers and pharmacies.
• Maintain accurate patient documentation and medical records, supporting providers with various back-office tasks while adhering to HIPAA confidentiality rules.

Candidate Requirements

• At least 2 years of experience as a Medical Virtual Assistant or in U.S. healthcare administrative roles.
• Proficient and hands-on experience using Jane Health EMR (mandatory).
• Experience in medical settings such as physician offices, wellness clinics, or healthcare practices.
• Strong grasp of medical office operations and prior authorization procedures.
• Skilled in managing patient phone communications and electronic fax systems.
• Ability to multitask with excellent organizational and communication skills.
• High attention to detail and capability to work independently with minimal oversight.
• Clear spoken and written English communication.

Technical Skills Needed

• Experience with Jane Health EMR system is required.
• Familiarity with phone systems such as RingCentral, web-based fax platforms, and portals like Labcorp and Quest Diagnostics.
• Proficiency in Microsoft Office and Google Workspace tools.

Basic and Technical Requirements

• Must provide an NBI Clearance and/or Local Police Clearance prior to onboarding.
• Reliable laptop or desktop computer with a stable internet connection (minimum 25 Mbps).
• Noise-canceling headset and webcam for meetings.
• Quiet and professional home workspace suitable for performing duties.
• Availability for video meetings with camera enabled when required.

Additional Information

• Employment is as an independent contractor with supportive resources such as HR support, dedicated training in HIPAA and cybersecurity compliance, and client-approved holidays and time off.
• Optional benefits include premium VPN access, advanced performance training, access to productivity tools, and potential performance-based incentives.