Medical Records and Customer Support Specialist

About the Role

This position is offered on behalf of a partner organization that handles applications and subsequent recruitment steps. The role is based in the United States and centers on providing crucial support within the healthcare ecosystem by assisting patients, healthcare providers, and organizations in accessing important medical records promptly and securely.

You will be integral in managing medical record requests with a focus on precision, confidentiality, and complying with healthcare privacy regulations. This job blends administrative coordination, customer service, and health information management within a dynamic work setting.

Collaboration with internal teams and responding empathetically to patient inquiries are essential parts of your daily work. The role offers a positive workplace environment that encourages continuous learning, career growth, and personal development within a mission-oriented organization.

Key Responsibilities

• Efficiently and accurately process medical record requests following established procedures.
• Handle requests arriving through various channels, ensuring completion within mandated timeframes.
• Communicate professionally and empathetically with patients through phone interactions to address inquiries and requests.
• Uphold strict adherence to HIPAA regulations by safeguarding the confidentiality of protected health information (PHI).
• Assist with additional workload during times of increased volume or coverage demands.
• Evaluate incoming requests for potential issues, reporting on request volume and operational concerns.
• Undertake general administrative responsibilities to aid daily team functions.
• Maintain consistent productivity and quality while navigating a fast-paced work environment.
• Complete all required training on privacy, security, and company policies to remain compliant.
• Work collaboratively with colleagues and supervisors to meet service and operational objectives.

Candidate Requirements

• Exceptional attention to detail and discretion in handling confidential health information.
• Capability to quickly grasp and adapt to new workflows, systems, and procedures.
• Reliable with a strong sense of accountability and follow-through.
• Ability to prioritize and manage multiple tasks within a high-volume, fast-paced setting.
• Excellent verbal communication skills and ease in assisting patients over the phone.
• A positive, team-oriented attitude and willingness to contribute.
• Comfort with independent work while maintaining effective collaboration with the team.
• Strong commitment to HIPAA compliance and organizational privacy policies.
• Prior experience in healthcare, customer service, administrative roles, or medical records is advantageous but not mandatory.

Benefits

• Hourly pay between $16.00 and $16.50.
• Opportunity to work remotely.
• Supportive and collaborative work culture.
• Potential for professional development and advancement.
• Access to medical, dental, and vision insurance plans.
• Participation in a 401(k) matching program.
• Paid time off and a paid volunteer day.
• Chance to positively impact the accessibility of healthcare information.

Additional Information

This position is managed through an AI-supported matching platform that objectively reviews applications based on role requirements, forwarding a shortlist to the hiring company. The ultimate selection and subsequent steps are led by the company's internal team.

Applicants' data will be processed in compliance with relevant data protection laws, including GDPR, and AI-assisted tools may be used during hiring, although final decisions rest with human recruiters.