Medical Records and Customer Support Specialist

About Our Client

The organization is a leader in healthcare information management, dedicated to enhancing access to medical records for patients, providers, and related stakeholders. It offers technology-driven solutions addressing medical record release challenges for health systems, hospitals, and provider networks. With a workforce exceeding 800 employees, the company is honored with accolades like Top Workplace by USA Today and a decade-long appearance on the Inc. 5000 list.

Role Overview

The Medical Records and Customer Support Specialist is vital in ensuring prompt handling of medical record requests within a dynamic and fast-paced environment. The role supports the organization's goal of efficient request management while maintaining strict compliance with privacy regulations, directly aiding patients and providers in accessing health data.

Key Responsibilities

• Promptly process medical record requests, targeting a turnaround time of 24 to 48 hours for assigned accounts.
• Operate effectively in a high-volume, fast-paced setting.
• Report to the Processing Manager and assist in overflow processing during high demand or staff shortages.
• Adhere strictly to HIPAA regulations, safeguarding Protected Health Information confidentiality.
• Monitor and manage incoming requests received via multiple communication channels.
• Perform general clerical and office duties as needed.
• Address patient inquiries and requests through telephone communication.
• Provide feedback concerning request volumes and recognize emerging challenges.

Candidate Requirements

• Ability to learn swiftly and adapt to changing circumstances.
• Dependable with a strong work ethic and task efficiency.
• Positive attitude with a team-oriented approach.
• Self-motivated to exceed performance expectations.
• Deep understanding of confidentiality and compliance aligned with HIPAA standards.
• Completion of all designated training programs related to the role.

Compensation and Benefits

The salary for this position will be based on each candidate’s experience, skills, and other pertinent factors.

• Medical, dental, and vision insurance coverage.
• 401(k) retirement plan with matching contributions.
• Opportunities to work remotely.
• Paid vacation and personal time off.
• Paid day designated for volunteer activities.

Equal Opportunity Commitment

The hiring organization is an equal opportunity employer dedicated to fostering diversity and an inclusive work environment. All qualified candidates will receive fair consideration irrespective of race, color, religion, gender identity or expression, sexual orientation, or national origin.

Additional Information

This opportunity is presented to connect skilled candidates with premier employers. The recruitment process, application submission, and employment relationship will be managed directly by the hiring organization.