Medical Office Assistant - Hermitage

Role Summary

This part-time, entry-level position is based in Hermitage, Edmonton, Alberta, and follows a schedule that includes days, evenings, and weekends. The role reports to the Clinic Manager and focuses on delivering warm, efficient patient service while supporting physicians and other medical staff.

About the Organization

Medicentres is an expanding network of professionally run healthcare clinics serving patients across Alberta, Saskatchewan, Manitoba, and Ontario. The organization uses technology to improve the patient experience and is focused on making healthcare more accessible and patient-centered. Team members are expected to contribute meaningfully to a customer-first environment where their work has a real impact.

Key Duties

• Handle incoming calls, welcome patients, and complete patient registration.
• Respond to patient questions in person and over the phone.
• Prepare forms, create billing records, and collect payment for services not covered by insurance.
• Escort patients to exam or treatment rooms and get them ready for the physician.
• Clean and reset examination and treatment rooms between visits.
• Assist with minor procedures such as PAPs, pelvic exams, and IUD-related support.
• Carry out physician-ordered diagnostic tasks, including urinalysis.
• Record basic measurements such as blood pressure, temperature, height, and weight as directed.
• Book appointments and inform patients of upcoming visits.
• Scan patient paperwork into electronic medical records when needed.
• Sort incoming mail, receive faxes, and route items to the appropriate person.
• Complete daily, weekly, and monthly cleaning or operational checklists.
• Take on additional related tasks as assigned.

Skills and Experience

• High school completion or an equivalent credential.
• Prior customer service experience, preferably recent.
• Familiarity with Med Access or another electronic medical records system.
• Strong spoken and written communication abilities.
• Good problem-solving capability.
• Working knowledge of medical terminology is considered an advantage.
• Ability to manage confidential information in line with the Health Information Act.

Additional Information

This opportunity is for a part-time position in Hermitage. The role is open to entry-level applicants. Medicentres is committed to fair, accessible hiring and welcomes candidates from all backgrounds. Accommodation or adjustments can be provided at any stage of the recruitment process by informing the recruitment team. Recruitment, retention, advancement, and compensation practices are intended to comply with applicable human rights and privacy laws. The employer notes that artificial intelligence may be used during selection and recruitment. Only candidates chosen for an interview will be contacted.

Schedule

Workdays may include days, evenings, and weekends.