Medical Office Assistant - Adult Medicine, Kihei

About the Role

Maui Medical Group has been serving Maui’s residents and visitors with quality healthcare since 1961. The organization measures success through patient satisfaction, strong patient outcomes, and a positive employee experience. This full-time Medical Office Assistant role is based in the Nursing department in Kihei and supports the smooth day-to-day operation of the medical office.

What You’ll Do

• Handle incoming calls, route them appropriately, take prescription messages, confirm details for appointment requests, and help arrange follow-up visits and referrals.
• Prepare patient-related materials for appointments, including laboratory information, hospital reports, and referral notes, while helping maintain the electronic medical record system and scanning documents as needed.
• Complete office forms and supporting paperwork accurately and on time.
• Contact insurance providers or use available tools to confirm coverage and explain copays, deposits, and any referral or authorization requirements to patients before their appointments.
• Update physician scheduling templates to reflect open, closed, and rescheduled appointments.
• Contribute to a positive patient and family experience by solving problems proactively, protecting confidentiality, and communicating respectfully with patients, coworkers, and management.
• Carry out additional duties as assigned.
• Maintain quality standards, finish assigned work promptly, make decisions within delegated authority, and follow company policies and procedures.
• Meet attendance and timekeeping expectations set by company policy.

Requirements

• High school diploma or equivalent is required.
• At least 1 year of experience in a medical, receptionist, or similar office setting is preferred.
• Experience using basic office equipment and a personal computer is highly desirable.
• Ability to manage multiple tasks at once.
• Strong telephone communication skills.
• Positive, proactive, and flexible attitude, including willingness to work overtime when needed.
• Preferred background includes 1 year of experience in a medical office or healthcare administration and familiarity with medical terminology.
• Comfort working with a team that includes Nursing and Front Desk staff.
• Ability to use a personal computer, typewriter, multi-line telephone, fax machine, and copier.
• Physical capability to sit and key-punch for about 60% of the time, walk/bend/stoop/stretch for files and supplies for about 30% of the time, and lift up to 25 lbs.
• Manual dexterity sufficient for keyboard and office equipment use.
• Vision correctable to 20/20 and hearing adequate for telephone work.

Compensation

The starting pay is $19.07 per hour, depending on experience.

Equal Opportunity Statement

Maui Medical Group is an equal employment opportunity and affirmative action employer. The company seeks a diverse workforce and does not discriminate based on age, race, color, religion, sex/gender, gender identity or expression, ancestry or national origin, disability, marital status, arrest or court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or any other protected category under applicable state and federal law. Applicants with disabilities, minorities, and veterans are encouraged to apply.