Medical Information Specialist

Role Overview

The Medical Information Contractor is responsible for managing and responding to medical-related inquiries and providing accurate information related to the client's products in adherence to regulatory standards. This position supports healthcare professionals by delivering scientifically and medically accurate responses.

Key Responsibilities

• Respond to written inquiries from healthcare providers regarding medical information.
• Address escalated calls from the client’s call center about products when required.
• Update or develop medical letters related to the organization’s products.
• Ensure compliance with medical ethics and legal mandates to limit corporate liability while providing product or device information.
• Act as an educational resource to both internal teams and external customers.
• Identify and document initial information regarding product complaints or adverse events encountered during inquiries, following FDA guidelines and company policies.
• Participate in cross-departmental projects and support dissemination of medical, scientific, and technical information about the products.
• Assist and provide training to other medical information personnel, such as consultants.
• Engage in managing call center escalations; note that no on-call or after-hours duties are required.

Candidate Requirements

• Doctor of Pharmacy (PharmD) degree.
• One to three years of experience responding to medical information requests directed at customers.
• Strong attention to detail along with excellent interpersonal, communication, and negotiation abilities.
• Proficiency in MS Office; familiarity with Medical Information (MI) Systems is advantageous but not mandatory.

Terms and Conditions

• The contract duration is a minimum of 12 months with potential extension.
• Anticipated start date is two weeks after receiving an offer.
• This is a remote role requiring availability during Eastern Standard Time (EST) working hours.
• Health benefits are offered including coverage for health, dental, vision, and participation in 401k plans.