Remote Medical Assistant (CST)

About Equip

Equip is a pioneering virtual eating disorder treatment program emphasizing evidence-based care accessible nationwide across the United States. Founded in 2019, Equip provides patients with a multidisciplinary care team including therapists, dietitians, physicians, and peer and family mentors. Their virtual-first approach is backed by clinical experts and people with lived experience, supported by major health insurance partnerships. Equip's culture is recognized for passion, engagement, and diversity, earning accolades from Time, LinkedIn, and Lattice.

Job Role

The Medical Assistant will play a key role in delivering high-quality care within Equip's eating disorder program. Duties include supporting medical staff through administrative and clinical tasks, managing communication within the care team, coordinating with external providers, and maintaining accurate patient records. This position requires strong organizational skills, adaptability, and confidential communication capabilities.

Core Responsibilities

• Perform various medical support tasks such as data entry, faxing, scheduling, and gathering priority records from outside sources.
• Update and maintain patient medical files, including recording vital signs and uploading necessary documentation.
• Monitor and respond to medical team communications, involving medical staff as needed for patient and family inquiries.
• Conduct follow-ups on recommended testing to ensure patient compliance with provider guidelines.
• Collaborate with multiple providers and departments to coordinate care, including communication with primary care and student health centers.
• Enter patient data into Electronic Medical Records (EMR) accurately and efficiently.
• Support other duties as assigned to ensure smooth operation and excellent patient care.

Qualifications

• Certification as a Certified Clinical Medical Assistant (CCMA) or an equivalent credential is highly preferred.
• A minimum of two years’ experience working alongside medical and clinical staff in a medical assistant role.
• Exceptional organizational and administrative skills.
• Excellent communication abilities with a strong commitment to maintaining confidentiality.
• Proficiency in navigating Electronic Medical Records (EMR) systems.
• Flexibility to adapt to a variety of tasks as required.
• Positive attitude and effective team collaboration skills.

Compensation and Benefits

• Hourly wage ranges from $19.23 to $24.00 with an additional 15% performance-based bonus potential.
• Flexible Paid Time Off (3–5 weeks per year recommended) plus 11 paid company holidays.
• Generous parental leave policies.
• Comprehensive medical, dental, vision, life, and AD&D insurance with substantial employer premium contributions.
• Mental health benefits through Spring Health and Guardian, including free therapy and coaching sessions for employees and their dependents.
• Employee Assistance Program providing resources for mental health, legal, and financial support.
• HealthJoy service offering healthcare benefit navigation with full employer coverage.
• 401(k) retirement plan options.
• Student loan repayment program offering $500 quarterly for employees under one year and $1,000 quarterly beyond one year of tenure.
• Opportunities for continuing education with extensive training in evidence-based eating disorder treatments, over $3,000 worth of workshops, unlimited online courses, and up to $1,000 annual education stipend.
• Work-from-home stipends including $50 monthly internet reimbursement, an initial home office setup stipend up to $500, and additional $200 top-ups at designated tenure milestones.
• Provision of company laptop for remote work.

Work Environment and Inclusion

This role is fully remote with no travel requirements, involving desk-based duties requiring standard office equipment use, telephone communication, and ability to sit or stand as needed. Equip is committed to diversity, equity, inclusion, and belonging (DEIB), embedding these values in both patient care and workplace culture. The company encourages applicants from all backgrounds and provides accommodations during recruitment and employment processes to ensure equitable access.