Medical Administrative Officer

About the Role

The Medical Administrative Officer at CURE Children's Hospital of Kenya in Blantyre, Malawi, is crucial for coordinating the patient journey related to surgical procedures. This includes organizing scheduling, admission, and treatment processes, managing and safeguarding patient health records and information systems, facilitating patient access to care, and ensuring adherence to hospital quality, legal, and accreditation requirements.

Key Responsibilities

• Maintain an updated register of patients awaiting surgeries or planned procedures and monitor their status from recommendation to treatment or postponement.
• Assist patients in overcoming admission obstacles and provide clear information about hospital processes and treatments.
• Coordinate a seamless admission experience through proactive patient communication and monitor follow-up attendance.
• Manage comprehensive patient health records ensuring completeness, accuracy, use of unique identifiers, and compliance with legal and organizational policies.
• Oversee digitization and migration of historical records into electronic health systems while ensuring confidentiality and security measures.
• Collect, analyze, validate, and maintain surgical patient data to support clinical, operational, and reporting needs.
• Prepare and submit thorough reports on waiting lists, admissions, outcomes, and other relevant statistics for hospital management and regulatory bodies.
• Monitor and enforce compliance with quality standards, conduct audits, and maintain continuous improvement in patient safety and quality.
• Develop, implement, and maintain policies and procedures for patient information and surgical coordination in collaboration with various hospital departments.
• Train and support staff on health information management, confidentiality, and the effective use of information systems.
• Engage in quality improvement initiatives, accreditation activities, and hospital committee participation.

Qualifications and Experience

• Diploma in Health Information Management, Medical Records Management, or Records and Archives Management; candidates with a Bachelor's degree plus relevant certificates are also considered.
• At least three years of experience in health information management, patient administration, medical records, hospital admissions, or related healthcare roles.
• Experience in managing electronic health records and hospital information systems is preferred.
• Knowledge of quality management systems and accreditation standards is an advantage.

Skills and Competencies

• Strong understanding of health information and medical records management principles.
• Familiarity with healthcare quality standards, accreditation, confidentiality and data protection principles.
• Excellent data management, analytical, organizational, and reporting abilities.
• Effective communication, interpersonal skills, and customer service orientation.
• Computer literacy and high integrity in handling confidential information.
• Ability to work independently and collaboratively within multidisciplinary teams.
• Competencies including planning, attention to detail, problem solving, decision making, accountability, teamwork, adaptability, and commitment to continuous improvement.

Work Environment and Physical Demands

The role demands compliance with safety and security protocols within a generally low-noise environment. Physical requirements include frequently sitting, talking, hearing, occasionally walking, reaching, climbing, balancing, stooping, kneeling, crouching, and crawling. Ability to focus visually is necessary, and reasonable accommodations for disabilities will be considered.

CURE Core Values

• Christ-like Compassion: responding to children and families with kindness, mercy, and healing.
• Faithfulness in Prayer: believing in positive transformations through prayer.
• Joy in Service: committed to helping children live full lives.
• Integrity Always: doing the right thing and keeping promises.
• Intentional Relationships: collaborating humbly for greater impact.
• Commitment to Excellence: delivering the highest standards in care and professionalism.

Other Information

This job description does not encompass all duties and responsibilities which may evolve. Employees should expect changes with or without notice.