Medical Administrative Assistant

Overview

This position is with a healthcare concierge services employer in the United States. The role supports the coordination of services and resources for injured workers while working in a professional, in-office environment. The company highlights a calm but energetic workplace, a formal dress code, and a first-shift schedule. Some onsite days are set aside for training and team activities to encourage collaboration.

The employer offers a full benefits package that includes health, dental, and vision coverage, profit sharing, and 401(k) matching, along with generous paid time off. The organization has also been recognized as a Top Workplace in the healthcare industry for 2023.

Role Responsibilities

• Sort and route files to the right team members, then begin outreach to employers, clients, claimants, and medical providers as needed.
• Own assigned caseloads and keep both digital and physical records organized and current.
• Work with professionals from different disciplines and maintain updates for participating providers.
• Handle incoming phone calls, direct inquiries to the appropriate person, and process documents using standard office equipment.
• Keep building job knowledge and product/service understanding through ongoing training.

Requirements

• Background in roles such as CNA, Medical Assistant, Physical Therapy Aide, or a comparable field.
• Prior exposure to workers’ compensation or disability work is considered an advantage.
• Intermediate computer ability, with solid working knowledge of MS Word, Outlook, and Excel.
• Basic familiarity with medical reports and the ability to look up evidence-based guidelines.
• Strong verbal and written communication skills, paired with a customer-focused approach.

Preferred Qualifications

• A bachelor’s degree or associate degree is preferred, though not mandatory.
• Comfort showing empathy toward people who are injured or living with disabilities.
• Strong organization habits and the ability to follow structured procedures.
• Good time management, planning, and prioritization skills.
• Ability to work both independently and collaboratively with a team.

Additional Information

The hiring company notes that it is not a staffing agency and does not directly employ candidates for this role. Its function is to identify and validate opportunities from verified employers. The recruiting partner also emphasizes candidate privacy, equal-opportunity hiring, and a secure, transparent recruitment process. This position is not an employer-of-record arrangement.

Work Environment

The workplace is described as relaxed yet upbeat, with a professional dress code. In-office attendance is expected, with some days reserved for training and team events.

Compensation and Benefits

A competitive benefits package is provided, including medical, dental, and vision insurance, profit sharing, 401(k) matching, and generous time off. No salary amount was specified.